Gerber Collision & Glass - Flint/Hill Rd.

Likely to Recommend - 0.5/5.0 -

I’ve been around Flint for 57 years and have heard of Gerber for years, but haven’t needed a body shop for repairs.

Customer Service - 4.5/5.0 -

Until I had to pick it up the second time with no explanation, just handed the keys at the front desk and that was it. Now its a (1).

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Friendly,knowledgeable staff had my car repaired in just 2 weeks!!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Friendly,knowledgeable staff

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

The staff could have been friendlier. My tech didn't reach out to me enough to update progress. I was getting emails about the progress then they stopped.

My Experience - 0.0/5.0 -

The headlights were not on a good setting. they were on the lowest / shortest distance. In driving at night I had a 10 feet sight distance in front of me. There is an adjustment that we were able to do to make them go up however they are not even in brightness meaning the passenger side is brighter than the drivers side and it almost does a dip in the middle and they are both new. The alignment of the body parts are not great but I get if the insurance company will only allow certain parts it is what it is on that one but now my audio button doesn't work on the vehicle when it worked previously. The timeframe was long I believe it was over 6 weeks. The whole reason I chose Gerber was it being a Nissan certified place which at this rate doesn't matter because the quality and timeframe had no impact.

My Experience - 5.0/5.0 -

My experience was easy, quick and convenient. Overall happy with my results and the experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good experience

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you my Honda looks great! I really appreciate all that your team did to repair my car you have a great team Amy, Denise and Miguel to name a few that I spoke too!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job my car looks amazing! Excellent customer service Amy, Denise and Miguel were friendly and answered all my questions! Thank you!

Customer Service - 5.0/5.0 -

Excellent customer service Amy, Denise and Miguel were great!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was completed in record time and looks great

Customer Service - 5.0/5.0 -

Everyone was very professional and friendly and I would highly recommend your business to others

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Try nice team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Just thank the team for the communication updates as the process went along. thank you Denise

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I wouldn’t want nobody to go through the stress that I am going through

Repair Quality - 0.5/5.0 -

Their work is terrible

Customer Service - 2.0/5.0 -

There work is terrible

My Experience - 5.0/5.0 -

Thank you for the timely prompt service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication and good work thank you.

Customer Service - 5.0/5.0

Returned Clean