Gerber Collision & Glass - Franklin (Ky)

4.9 (133reviews)

97%

(270) 586-5995

632 W Madison Street, Franklin, KY 42134

97%

See Photos

632 W Madison Street
Franklin, KY 42134

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Franklin (Ky)

See Photos

632 W Madison Street
Franklin, KY 42134

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years.

Gerber Collision & Glass - Franklin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (133)

Sort By:
Newest
Rating

123 Customers Rated

5 Stars

85.7% Complete

(114)
4 Stars

3.8% Complete

(5)
3 Stars

0.8% Complete

(1)
2 Stars

1.5% Complete

(2)
1 Star

0.8% Complete

(1)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with many highlighting exceptional repair work that met or exceeded expectations. Feedback frequently noted vehicles being returned cleaner than when dropped off, reflecting attention to detail. Communication was a standout strength, with customers appreciating frequent, proactive updates throughout the repair process. Many repairs were completed ahead of schedule, earning high marks for timeliness. Customers described the overall experience as professional, friendly, and stress-free, with several noting they would return and recommend the shop. A small number of customers mentioned isolated concerns around repair completeness and occasional communication gaps, as noted in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"It looks better than it did after leaving the Ford factory. I ordered this truck new, I would know!"

"The repair on the back bumper and lift gate was fantastic. Everything looks uniform and the car was cleaner ..." Read more

"... is not flush like it was before being backed into. I honestly was not impressed with the quality of the repairs. I know the one part was on back order but to have ..." Read more

"No seams or areas that show any sign of repair. As good as new"

"Repaired instead of replacing fender, saved me 1200"

"Repair was completed very timely. My car was washed and looked amazing!"

"A lot earlier earlier than I expected"

"It was ready about 4 days early"

"1 week earlier"

"Excellent job! Done in a timely manner. Professional and knowledgeable. Very pleased with everything."

"... you taking the time to diagnose and fix the issue. The communication throughout the process and the work you completed are greatly appreciated. Thank you for ..." Read more

"Friendly atmosphere. Frequent communication referring status and progress."

"Communication was very good.The job I had done came out great in a good time frame"

"Some prior issues with getting the car fixed and Some communication issues from earlier repairs to the same car prevent a higher rating"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"It looks better than it did after leaving the Ford factory. I ordered this truck new, I would know!"

"The repair on the back bumper and lift gate was fantastic. Everything looks uniform and the car was cleaner ..." Read more

"... is not flush like it was before being backed into. I honestly was not impressed with the quality of the repairs. I know the one part was on back order but to have ..." Read more

"No seams or areas that show any sign of repair. As good as new"

"Repaired instead of replacing fender, saved me 1200"

"Repair was completed very timely. My car was washed and looked amazing!"

"A lot earlier earlier than I expected"

"It was ready about 4 days early"

"1 week earlier"

"Excellent job! Done in a timely manner. Professional and knowledgeable. Very pleased with everything."

"... you taking the time to diagnose and fix the issue. The communication throughout the process and the work you completed are greatly appreciated. Thank you for ..." Read more

"Friendly atmosphere. Frequent communication referring status and progress."

"Communication was very good.The job I had done came out great in a good time frame"

"Some prior issues with getting the car fixed and Some communication issues from earlier repairs to the same car prevent a higher rating"

Bonnie (Nissan owner) reviewed 8/10/26

I'm very pleased with the repairs they did on my Nissan..I would tell all who asked me. GO to Gerber Collision & Glass..if you don't you will be sorry.. I can't praise them enough . The job was great and beyond...

Have already told my family and friends about him. I am so very pleased with them .

Very very satisfied with my repairs..if it happens again I will not haste to take it to Gerbers. Trust them completely...

They were very helpful and so considered of my needs

Robbie (Dodge owner) reviewed 8/7/26

James (RAM owner) reviewed 8/6/26

I had no idea how my truck would turn out. You made it look new again

A+ service.

Cynthia (Chevrolet owner) reviewed 8/6/26

John (Toyota owner) reviewed 8/6/26

Work looked great. Would use again

Stephanie (Kia owner) reviewed 8/6/26

Larry (Infiniti owner) reviewed 8/3/26

Very competent

Great and professional job

Very professional

Same very professional

Santos (Toyota owner) reviewed 8/3/26

Well, done good job

Lacey (Ford owner) reviewed 8/3/26

Princess (Nissan owner) reviewed 7/30/26

Great customer service! Great work! I give them 5 stars⭐⭐⭐⭐⭐

Good customer service!

William (RAM owner) reviewed 7/28/26

Bill (Ford owner) reviewed 7/28/26

Looks like it never happened

William (Buick owner) reviewed 7/27/26

They did a fantastic job on the enclave

Jack (Kia owner) reviewed 7/27/26

Patrick (Chevrolet owner) reviewed 7/27/26

Thank you for repairing my Chevy Malibu. I appreciate you taking the time to diagnose and fix the issue. The communication throughout the process and the work you completed are greatly appreciated. Thank you for your professionalism and for getting my car back on the road.

Donald (Ford owner) reviewed 7/27/26

Charles (Jeep owner) reviewed 7/27/26

Jordan (GMC owner) reviewed 7/24/26

Amazing customer service from start to finish.

Mark (Hyundai owner) reviewed 7/23/26

Some prior issues with getting the car fixed and Some communication issues from earlier repairs to the same car prevent a higher rating

For the repairs that they did the car looks great

Richard (Chevrolet owner) reviewed 7/21/26

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view more shops in: Franklin | 42134

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Gerber Collision & Glass - Franklin (Ky)

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Franklin (Ky)

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (133)

123 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0