Gerber Collision & Glass - Franklin (Ky)

4.9 (182reviews)
98%
632 W Madison Street,  Franklin,  KY  42134

In operation 85 years.

Gerber Collision & Glass - Franklin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (182)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Many highlighted the exceptional communication, noting frequent text and phone updates that kept them informed throughout the repair process. Repairs were widely described as flawless, with vehicles often returned cleaner than when dropped off. A recurring positive theme was the timeliness of repairs, with many customers receiving their vehicles earlier than expected. Customers also appreciated the friendly, welcoming atmosphere and the staff going above and beyond. A small number of customers noted areas for improvement, including repair completeness and occasional delays, as mentioned directly in their feedback.
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"Extremely Satisfied with the Repair Quality, Customer Service and overall time frame and interaction with the Team. ..." Read more
"The repair on the back bumper and lift gate was fantastic. Everything looks uniform and the car was cleaner ..." Read more
"All service was amazing. From the initial contact to the end. It was my first time dealing with and accident. I ..." Read more
"The repair job was fantastic. Its obvious that they take pride in their craft."
"No seams or areas that show any sign of repair. As good as new"
"It was ready 17 days earlier than what the estimated time to be ready."
"Got done quicker than estimated And looks so new!"
"It was ready about 4 days early"
"A lot earlier earlier than I expected"
"Excellent job! Done in a timely manner. Professional and knowledgeable. Very pleased with everything."
"... at Gerber Collision in Franklin Ky were awesome! Communication was above and beyond and the finished product speaks for itself! They will definitely be my go ..." Read more
"I appreciated you keeping me updated on my repair. The repaired parts look like nothing ever happened. ..." Read more
"EXCELLENT communication and the repair was great."
"They kept me informed of the day to day work on my vehicle. More than some repair shops would do.."
"I got many updates via text on the progress of my car!"

My Experience

They have done a excellent job, service was good and communication was great zero complaints on the job done

My Experience

I have been completely convinced these folks are great at what they do.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was very well pleased with the work that was done on my jeep. I will give gerber a 10 out of 10. I would recommend them to everyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

They did great

Repair Quality

It looks great!

Customer Service

Easy to communicate with and texts as repairs were ongoing was a plus

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job on my truck

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great communication and ahead of schedule delivery.

My Experience

Great team! Keeps you notified weekly. Will use them again!

Likely to Recommend

What recommend anyone!

Repair Quality

Great company to work with. Gave weekly update of progress till vehicle was ready

Customer Service

Being a new model vehicle was able to get new parts in a timely manner. Match the paint exactly.

Returned Clean

My Experience

Very professional group of people

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you so much

My Experience

Tammy and Dylan do such a wonderful job at the Franklin, KY location. Both are definitely an asset to the Gerber Team.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Always friendly and professional employees. Their customer oriented and the knowledge they have is above the standard to other shops! They do an excellent job!

Likely to Recommend

Always

Repair Quality

Customer Service

Returned Clean

My Experience

I was updated in a reasonable amount of time and the repairs were quick.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

They’d be my first choice, so definitely would recommend them to friends and colleagues

Repair Quality

The repair job was fantastic. It’s obvious that they take pride in their craft.

Customer Service

Returned Clean

My Experience

Great job by the team I would recommend you to everyone

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The Crew at Gerber Collision in Franklin Ky were awesome! Communication was above and beyond and the finished product speaks for itself! They will definitely be my go to if I ever need their services again!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean