Gerber Collision & Glass - Franklin (Ky)

4.9 (150reviews)
97%
632 W Madison Street,  Franklin,  KY  42134

In operation 85 years.

Gerber Collision & Glass - Franklin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (150)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked as good as new or even better than before. The level of communication throughout the repair process was a standout highlight, with customers appreciating regular updates via calls and texts. Timeliness was frequently commended, with several repairs completed ahead of schedule. Customers also valued the friendly, professional, and courteous staff who went above and beyond to ensure a smooth experience. A few customers noted minor concerns such as parts not being reconnected, incomplete repairs, or occasional communication gaps, as mentioned directly in their feedback.
Select to learn more
"Extremely Satisfied with the Repair Quality, Customer Service and overall time frame and interaction with the Team. ..." Read more
"The repair on the back bumper and lift gate was fantastic. Everything looks uniform and the car was cleaner ..." Read more
"... is not flush like it was before being backed into. I honestly was not impressed with the quality of the repairs. I know the one part was on back order but to have ..." Read more
"No seams or areas that show any sign of repair. As good as new"
"It looks better than it did after leaving the Ford factory. I ordered this truck new, I would know!"
"Excellent and appreciate the speed in returning of my work truck. Highly reccomend. Looks great, and operates great. ..." Read more
"They found they needed another part so it took a little longer but I was not concerned."
"Sooner than I expected."
"Excellent job! Done in a timely manner. Professional and knowledgeable. Very pleased with ..." Read more
"I appreciated you keeping me updated on my repair. The repaired parts look like nothing ever happened. ..." Read more
"EXCELLENT communication and the repair was great."
"They kept me informed of the day to day work on my vehicle. More than some repair shops would do.."
"Some prior issues with getting the car fixed and Some communication issues from earlier repairs to the same car prevent a higher rating"
"We were very satisfied with work, communication, and friendliness of all personnel. The wash and detail was a perfect ..." Read more

Likely to Recommend

Fast, friendly, and helpful!

Repair Quality

Got done quicker than estimated And looks so new!

Customer Service

Everyone was super helpful and friendly!

Returned Clean

My Experience

Likely to Recommend

I may come back for other body work

Repair Quality

it was really nice to get texts updating me. The car looks wonderful!

Customer Service

Returned Clean

My Experience

Excellent and appreciate the speed in returning of my work truck. Highly reccomend. Looks great, and operates great. Appreciate the attention to detail. Very happy

My Experience

EXCELLENT communication and the repair was great.

Likely to Recommend

Repair Quality

I dropped my car off, they fixed it and gave it back to me.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The staff was very friendly and great to work with. Our repairs were completed quickly!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Outstanding staff. Highly recommend

Likely to Recommend

Repair Quality

Great job

Customer Service

Don’t change anything. Top notch

Returned Clean

My Experience

Super Team took the best of care with my ride ! Would highly recommend them!

Likely to Recommend

Absolutely will recommend and always be my first call.

Repair Quality

Extremely Satisfied with the Repair Quality, Customer Service and overall time frame and interaction with the Team. Will highly recommend them to anyone needing repairs.

Customer Service

Very Informative and Responsive.

Returned Clean

My Experience

The van looks great. Thank you so much

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Top notch experience. Helpful courteous knowledgeable.

My Experience

I appreciated you keeping me updated on my repair. The repaired parts look like nothing ever happened. Thank you for the excellent work.

Likely to Recommend

Repair Quality

Customer Service

Text messages were appreciated.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I'm very pleased with the repairs they did on my Nissan..I would tell all who asked me. GO to Gerber Collision & Glass..if you don't you will be sorry.. I can't praise them enough . The job was great and beyond...

Likely to Recommend

Have already told my family and friends about him. I am so very pleased with them .

Repair Quality

Very very satisfied with my repairs..if it happens again I will not haste to take it to Gerbers. Trust them completely...

Customer Service

They were very helpful and so considered of my needs

My Experience

Likely to Recommend

Repair Quality

I had no idea how my truck would turn out. You made it look new again

Customer Service

A+ service.

Returned Clean