Gerber Collision & Glass - Freeport

4.7 (848reviews)

95%

(815) 232-5400

555 W Meadows Dr, Freeport, IL 61032

95%

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555 W Meadows Dr
Freeport, IL 61032

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About Gerber Collision & Glass - Freeport

See Photos

555 W Meadows Dr
Freeport, IL 61032

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Freeport offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

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Website

Reviews (848)

Sort By:
Newest
Rating

689 Customers Rated

5 Stars

65.4% Complete

(555)
4 Stars

7.4% Complete

(63)
3 Stars

2.4% Complete

(20)
2 Stars

2.1% Complete

(18)
1 Star

0.8% Complete

(7)
< 1 Star

3.1% Complete

(26)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for exceptional customer service, with staff members being described as professional, helpful, and courteous. Many highlight excellent communication throughout the repair process, with regular updates and prompt responses to questions. The quality of repairs receives high marks, with vehicles often looking like new and work completed to professional standards. Customers appreciate the timeliness of repairs, with many jobs completed on schedule or even early. Additional services like vehicle detailing and cleaning are frequently mentioned as pleasant surprises. While some customers experienced delays due to parts availability or minor quality issues requiring return visits, the overall sentiment remains positive with strong recommendations for the shop's professionalism and customer-focused approach.

Select to learn more

Service Quality
Communication

"Work is professional and flawless!"

"I was very satisfied with the great work the team did, they finished repairing my cars minor damage within ..." Read more

"Everything was done perfectly and did an excellent job work and done in a timely manner"

"I am very pleased with the service I received. Professional and very customer savvy.. I would definitely ..." Read more

"Experienced, efficient, excellent work"

"Service was great and communication was excellent"

"Communication was amazing"

"Communication was great !"

"Texted me every day"

"Lack of communication people said they would call me back and no one did had problems with parts orders ..." Read more

Service Quality
Communication

Service Quality
Communication

"Work is professional and flawless!"

"I was very satisfied with the great work the team did, they finished repairing my cars minor damage within ..." Read more

"Everything was done perfectly and did an excellent job work and done in a timely manner"

"I am very pleased with the service I received. Professional and very customer savvy.. I would definitely ..." Read more

"Experienced, efficient, excellent work"

"Service was great and communication was excellent"

"Communication was amazing"

"Communication was great !"

"Texted me every day"

"Lack of communication people said they would call me back and no one did had problems with parts orders ..." Read more

Jeffrey (Toyota owner) reviewed 8/3/26

Bonnie (Jeep owner) reviewed 7/30/26

Sharell (Chevrolet owner) reviewed 7/27/26

Great group over there hi five

Extra mile in returning my car better than I expected and better than when I dropped it of

Manager was very accommodating and professional

Mary (Buick owner) reviewed 7/27/26

Quick turnaround. Fair price

Martina (Buick owner) reviewed 7/17/26

They did

Exelent service

Endurance U.S Holdings (Chevrolet owner) reviewed 7/16/26

George (Toyota owner) reviewed 7/14/26

Michael (Subaru owner) reviewed 7/10/26

They did a great job at a good price. I would use and recommend them.

Professional and friendly

Bruce (Hyundai owner) reviewed 7/8/26

Can’t tell where the damage was. Excellent!

Courteous, finished work was excellent.

Katrina (Toyota owner) reviewed 7/6/26

Robert (Ford owner) reviewed 7/3/26

The other vehicle i had repaired there i was happy with but not very impressed with

Took for ever, text kept saying on trac to be done when they first said, but then delayed twice. Also the color is notability different and still a gouge in the back door

Text were good, they day it was supposed to be down we called and then was told the wheel came in damaged. Then the next date we got we stopped in and they said the wrong part came in so. No text or call about either delay. The were kind both times ut no call or text about the delay

Breann (Chevrolet owner) reviewed 7/2/26

Bailey (Chevrolet owner) reviewed 7/2/26

Tracey (Dodge owner) reviewed 6/29/26

Repairs took a little longer but was expected Being backed up from all the flooding.

Phil (Dodge owner) reviewed 6/29/26

Definitely. Great job

You did a fantastic job on my light and my side panel and my bumper. I love having a scratch-less bumper for a change.

Always pleasant and helpful.

Tonya (Dodge owner) reviewed 6/22/26

Paulette (Hyundai owner) reviewed 6/18/26

The employees are professional, kind and helpful throughout the entire process. Thank you for the great job all of you did.

My car looks just as good as the day i bought ot.

I called twice and both times the receptionist was very polite and informative

William (Ford owner) reviewed 6/15/26

No major complaints. Thanks for good job.

Good repair, it took longer then expected because of part availability, not Gerbers fault.

Customer service and communication was good.

Scott (GMC owner) reviewed 6/11/26

Great job thanks

Thank you great job

Daniel (Hyundai owner) reviewed 6/8/26

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Gerber Collision & Glass - Freeport

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Freeport

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (848)

689 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 2.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0