Gerber Collision & Glass - Freeport
Gerber Collision & Glass - Freeport offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Gerber was one of my top choices if I was able to pick where my Trax went for repairs. They fixed up a few of my cousin's vehicles and did a great job. And they did a great job with mine as well. My Trax looks GREAT! Oh, yeah, I did forget to mention that something in the hatch door rattles around when I open it too. So yeah, not 100% perfect but what is. The office staff is great too! 100 for customer service.
Repair Quality - 4.0/5.0 -
My Trax looks great! And they did a great job of keeping me informed with what was going on. Maybe it was because of Progressive making them, from my understanding, basically dismantle my car, but 3 weeks seems like kind of a long time for the repairs to be done. They were very quick to call when it was done though. They answered all my questions. The office staff was the most helpful people with the whole process. They knew more about how things worked with the rental than Enterprise did and were a 1000 times more helpful than Progressive was. This was the first time I've been in an accident (I got rear-ended.) So I reqlly appreciated all the extra help and patience with my questions. They left the front inside of my car as clean as they day I got it, but the inside of the back area was scratched and dirty. I don't know if they replaced the plastic on the inside, but yeah, it was returned with marks all over. Some dirt. I have to finish checking to see what's dirt and what might be scratches, but it wasn't like that before the accident. My other main issues is the fact that my Trax hasn't been accelerating right since I got it back. It was fine before the accident and after before I dropped it off, but no, yeah, it's not accelerating like it should and did before. I also noticed one of the "caps" on thr battery was left open. It did have issues braking as well the first few days after I got it back too. And something now rattles around inside of the back hatch door when I open it.
Customer Service - 4.5/5.0 -
Shalina and Ryan are great! They both always answered my questions. They both kept me informed and updated on what was going on with the repairs, etc. They were by far the most helpful of anyone, outside of my own insurance, involved with the process. Progressive was useless. Enterprise seemed clueless. Saline and Ryan with Gerber were great! And Ryan talked a lot of things over with me when I stopped in to see how things were going and to get something that had been struck in my Trax. And he did the same when I picked it up.
Returned Clean
Likely to Recommend - 4.5/5.0 -
Por su excelente trabajo
Repair Quality - 4.5/5.0 -
Todo bien
Customer Service - 5.0/5.0 -
Excelente trabajo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was efficient and extremely helpful. They kept me updated on my vehicle progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and efficient
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you, the car looks new again.
Customer Service - 5.0/5.0 -
Car looks new again, thank you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I'm satisfied with the work done was just wondering why my trip miles (I have two teip miles) trip A said .7 I understand but trip B said 47.8 miles
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept me well informed with progress and answering helping with any questions I had
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service I loved the experience every one was so helpful and the lady at the front(sorry I can’t remember her name)did an amazing job with keeping me updated on information being patient and helpful with any questions I may have had 10/10 if anything may happen again I will come back again they did not disappoint I’m a very happy customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Paint looks great! Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They do a great job , and very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful , and friendly