Gerber Collision & Glass - Greenwood
In operation 85 years.
Gerber Collision & Glass - Greenwood offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was professional, courteous, and helpful throughout the repair process. They kept me informed, answered my questions, and made the experience as smooth as possible. I was very pleased with the quality of the repairs and the care shown to my vehicle. Awesome experience with Gerber Collision & Glass! Thank you to the entire team for a job well done!
My Experience - 0.0/5.0 -
It took over three weeks to get the repairs done. They ordered the part three time before getting the correct part. This cost us extra money because we had to keep renting a car 2 weeks longer than it was anticipated. Communication was not good because we had to keep calling to find out about the progress of the repairs or the lack of progress. Just got the car back today,. At this time it looks like the repairs are good, but time will tell.
My Experience - 5.0/5.0 -
Josh kept me updated throughout the process. My car looks excellent! Very happy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service & great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Took longer than expected, but was glad to have a rental car. Everything was taken care of and I am very happy with the experience
Customer Service - 5.0/5.0 -
Very kind and informative
My Experience - 5.0/5.0 -
Very good relationship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took longer than initially expected but I was continuously informed of the progress. Josh stayed in contact with me throughout the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They had my car for a month in that time I was lied to by the manager there had my time of pick up consistently delayed said they didn’t get anything from the dealer ship so I went to the dealer and they said they could have picked my car up but haven’t got it and to make it all better Michele didn’t order the parts and had to delay even more time
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Had my car for a month to fix a total of about 3 parts on the car Michelle let my car sit at the dealership for about a week without getting it I went in to get a update on my car and the manager told me my car would be ready tomorrow I then get a call the next day she said she hasn’t ordered any parts yet and that’s with almost 2 weeks of having my car and didn’t order any parts yet all around terrible service
Customer Service - 0.5/5.0 -
Left me on hold or never reached out had to go to the facility to get an answer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Everything was fine with the repair. They returned my key to me broken. I tried explaining this to the guy that checked me out and got my paperwork. Was rude and cut me off saying he didn’t break it and the shop manager isn’t there. As soon as I get home, the shop manager called to say he is at the shop and could’ve fixed my key. I just didn’t appreciate the dismissive attitude when the key was broken there, and if that chip falls out of the key my vehicle will disable.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Through no control of Gerber there were some challenges. Customer Service and repair were great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I feel safe driving my car that was so damaged and now runs smoothly and looks better than it did before someone hit me and wrecked it! Thank you! I tell everyone about your quality of work communication along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service