Gerber Collision & Glass - Greenwood

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Have had to go back several times for things not working properly

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Michelle helped reorganize the schedule so I could get my car back early and not have to cancel my vacation after my husbands car was totaled, we had dropped mine off at Gerber the day before. 100/10 experience!

My Experience - 5.0/5.0 -

Michele was awesome to work with throughout the process! She kept me informed and was very detailed about the process and progress being made. I trusted her!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would not recommend

Repair Quality - 0.5/5.0 -

The communication was poor. They had the van 3 weeks. The trunk door still noes not close on its own. And I noticed the rubber trim around the door was torn and needed replaced.

Customer Service - 1.0/5.0 -

Very little communication and my van is not fixed.

My Experience - 5.0/5.0 -

Sue and Michele were very nice and helpful

My Experience - 5.0/5.0 -

I loved the up-to-date text messages.

Likely to Recommend - 5.0/5.0 -

Helpful, friendly, and approachable

Repair Quality - 5.0/5.0 -

Clean, helpful, and professional

Customer Service - 5.0/5.0 -

Step by step instruction during drop off inspection. All questions were througly and truthfully answered.

My Experience - 5.0/5.0 -

I picked up my car from Gerber Collision today, and I couldn't be happier with how it looks! The front right bumper, fender, and passenger door all look brand new and fantastic. They even took the time to clean the inside of my car, which was such a nice touch. They really did a great job, and I truly appreciate it! I'm so glad to have my car back and am feeling great about it! Thank you very much

Likely to Recommend - 5.0/5.0 -

I will come back again and I will suggest that my family and friends go to your business.

Repair Quality - 5.0/5.0 -

They look awesome and new! I'm very happy. You are very excellent job! Thank you very much

Customer Service - 5.0/5.0 -

Perfect

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Appreciate the quick turnaround and completion of the repairs that aligns with the quote.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I remain impressed with your service and staff excellence.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding service!

Customer Service - 5.0/5.0 -

Outstanding service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber did an excellent job. Gave me updates through text which was nice. I had to call twice because I did not feel like communication was clear. I spoke with Josh and he was very kind and helpful with following up with me! I highly recommend this company.

Customer Service - 5.0/5.0 -

See previous comment

My Experience - 5.0/5.0 -

Was very satisfied with your work I would recommend you to anyone. Thank you so much for taking care of my Toyota. Thank you, Wanda.

Likely to Recommend - 0.5/5.0 -

I absolutely would not recommend, I do intend to shout from the rooftop how terrible this was. Stay tuned.

Repair Quality - 1.5/5.0 -

What started off as a”it should be a few hours turned into weeks.

Customer Service - 0.5/5.0 -

I was told it would be done quick and it wasn’t. I was told I’d be called back multiple times and I wasn’t. I was told by my insurance broker. That the claim needs just to be reworded and sent back in, but I was told sorry I tried that already. Broker assured me it was not tried after I asked for them to try again.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Would definitely recommend

Repair Quality - 5.0/5.0 -

Our truck looks great.

Customer Service - 5.0/5.0 -

Michelle was such a pleasure to work with. Perfectly prompt & friendly & so couteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

There was a small issue when returning my car that you all looked at and fixed up, which I really appreciated

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean