Gerber Collision & Glass - Hornell

4.7 (1,067reviews)
96%
6824 County Rt 68,  Hornell,  NY  14843
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In operation 85 years.

Gerber Collision & Glass - Hornell offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia
Nissan
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Email

Reviews (1,067)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, with many noting meticulous attention to detail and exceptional workmanship. The staff is widely recognized for their friendliness, professionalism, and genuine care for customers. Regular updates via calls and texts throughout the repair process are frequently highlighted as a standout feature. Timeliness is another strong point, with numerous customers noting repairs completed ahead of schedule. Customers also appreciate added touches such as interior cleaning and seamless coordination with insurance companies. A few customers noted concerns including communication gaps early in the process, cleanliness issues upon vehicle return, and post-repair mechanical concerns, reflecting areas customers feel could be further refined.
AI-Generated from reviews written in the last 12 months
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"The repair was excellently completed. They made an extra effort to have it ready in the time frame I ..." Read more
"... your service, we were again very satisfied. Your professionalism, personal care and efficient workmanship was outstanding! Thank you very much!" Read more
"Very courteous, friendly professional service. And I was very pleased with my vehicle when they were done ..." Read more
"Job well done, beyond my expectations. Great job with repair and then washed it, cleaned wheels windows, ..." Read more
"Fast and efficient. Professional in every way. Great work!!!!"
"The turnaround was unbelievable. I dropped it off Monday morning and they had it completed and ready for me ..." Read more
"... me by message every couple of days with updates. It was early. Nine days early, to be exact." Read more
"Let me know what was going on each step of the way Got it a day earlier than expected"
"Professionally done, completed in a timely fashion, was updated along the way with any delays if changes. ..." Read more
"Good work looks factory new everything was lined up and placed precisely and done I in a timely manner thanks!!"
"I was very impressed with how well you kept me updated on the progress of the repair. From letting me that it was in, parts ordered, ..." Read more
"Very easy to deal with, professional and thorough. Good communication keeping you updated on the stages of repair and status of your vehicle."
"... give me a anticipated done date. But..... they were AMAZING at keeping me informed twice a week with the updates and the next steps and never made promises ..." Read more
"The shop called every Thursday and Tuesday with updates on the car."
"... rental car for me and my car was fixed in a week. They sent text messages with updates on my car every couple of days. It was finished before the time they ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and efficient timing. Fine work to make auto look great!

Likely to Recommend

Repair Quality

Service and communication was excellent.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

When we got home we discovered a dent in my back bumper that was not there when I dropped it off and marks on my hood where something was set on it. We took pictures immediately up in my return when my husband saw it

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent customer service. Took a little longer than expected to complete.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Staff is outstanding, the updates through the entire process was great!

Likely to Recommend

Repair Quality

Everyone there is friendly, professional and the follow up is spot on. Felt like I was involved in the process the entire way

Customer Service

Again staff is great , friendly and prompt

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had a great experience from start to finish. Appreciated the communication and keeping me posted on the progress. Picked up car today and looks beautiful! Kim was also very kind and professional and I would highly recommend Gerber going forward!

Likely to Recommend

Definitely would recommend!

Repair Quality

Excellent service from start to finish, and highly recommend to any one in need of car collision repairs! My car looks great and so happy to have it back.

Customer Service

Kim was wonderful and helpful, very professional and appreciated being kept up on progress of repairs!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was wonderful to work with and my car looks great!! Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Check engine light remains present that began when I had the damage to my vehicle- Front end body work is not symmetrical

Likely to Recommend

Oh yes definitely the best we ever had

Repair Quality

Service was superb

Customer Service

Excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so nice and welcoming. Very quick service and kept me updated at every change.

My Experience

They were very eager to help me with anything that was needed.Every one was very friendly and helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was my second experience with Gerber’s and if something ever happens again, I will go back to Gerber’s again. They’re very courteous they always keep you updated on what’s going on with your vehicle. They try to get you in and out in a timely matter. I would highly recommend anyone taking your vehicle to Gerber.

Likely to Recommend

Repair Quality

Great service and communication!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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