Gerber Collision & Glass - Hornell

4.7 (1,075reviews)
96%
6824 County Rt 68,  Hornell,  NY  14843
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In operation 85 years.

Gerber Collision & Glass - Hornell offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia
Nissan
Call
Email

Reviews (1,075)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, with many noting meticulous attention to detail and exceptional workmanship. The team receives strong recognition for outstanding communication, with regular Tuesday and Thursday updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with several repairs completed ahead of schedule. Customers also appreciate the added touches such as interior cleaning and seamless insurance coordination. A small number of customers noted concerns around paint color matching, interior cleanliness post-repair, and occasional communication gaps early in the process, as shared directly in their feedback. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The repair was excellently completed. They made an extra effort to have it ready in the time frame I ..." Read more
"... your service, we were again very satisfied. Your professionalism, personal care and efficient workmanship was outstanding! Thank you very much!" Read more
"Very courteous, friendly professional service. And I was very pleased with my vehicle when they were done ..." Read more
"Everyone there is friendly, professional and the follow up is spot on. Felt like I was involved in the process ..." Read more
"Job well done, beyond my expectations. Great job with repair and then washed it, cleaned wheels windows, ..." Read more
"The turnaround was unbelievable. I dropped it off Monday morning and they had it completed and ready for me ..." Read more
"My truck was repaired in less than a week. Too include a weekend and waiting for parts that had to be delivered."
"Excellent customer service. Took a little longer than expected to complete."
"It was a week late because they didnt do a good inspection and missed brackets that were broken and ..." Read more
"... messages with updates on my car every couple of days. It was finished before the time they estimated. Thank you Gerber Collision!" Read more
"Very easy to deal with, professional and thorough. Good communication keeping you updated on the stages of repair and status of your vehicle."
"... give me a anticipated done date. But..... they were AMAZING at keeping me informed twice a week with the updates and the next steps and never made promises ..." Read more
"I was very impressed with how well you kept me updated on the progress of the repair. From letting me that ..." Read more
"... rental car for me and my car was fixed in a week. They sent text messages with updates on my car every couple of days. It was finished before the time they ..." Read more
"The shop called every Thursday and Tuesday with updates on the car."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent service

Repair Quality

Completely satisfied with their work, professional attitude, and service.

Customer Service

Completely satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Paid colored on bumper compared to passenger side of vehicle does not even come close in color when I mentioned this to the people at the paint shop they just made excuses

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great service and very helpful and respectful team.

Likely to Recommend

Repair Quality

Customer Service

The personnel were very polite and helpful through out the whole process

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did great. My car door is completely compared to normal. They were able to complete in a timely manner and kept me informed the entire time.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast, beautiful, reliable! My second deer repair went smoothly and perfectly. Very happy!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and efficient timing. Fine work to make auto look great!

Likely to Recommend

Repair Quality

Service and communication was excellent.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When we got home we discovered a dent in my back bumper that was not there when I dropped it off and marks on my hood where something was set on it. We took pictures immediately up in my return when my husband saw it

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent customer service. Took a little longer than expected to complete.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Staff is outstanding, the updates through the entire process was great!

Likely to Recommend

Repair Quality

Everyone there is friendly, professional and the follow up is spot on. Felt like I was involved in the process the entire way

Customer Service

Again staff is great , friendly and prompt

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had a great experience from start to finish. Appreciated the communication and keeping me posted on the progress. Picked up car today and looks beautiful! Kim was also very kind and professional and I would highly recommend Gerber going forward!

Likely to Recommend

Definitely would recommend!

Repair Quality

Excellent service from start to finish, and highly recommend to any one in need of car collision repairs! My car looks great and so happy to have it back.

Customer Service

Kim was wonderful and helpful, very professional and appreciated being kept up on progress of repairs!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was wonderful to work with and my car looks great!! Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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