Gerber Collision & Glass - Hudsonville

4.9 (4,146reviews)
98%
4330 New Holland St,  Hudsonville,  MI  49426
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In operation 85 years.

Gerber Collision & Glass - Hudsonville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
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Email

Reviews (4,146)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations. Many highlighted that their vehicles looked brand new upon return, with paint matching and bodywork receiving high marks. Communication stood out as a major strength, with customers appreciating daily text and phone updates that kept them informed throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned minor issues such as incomplete repairs, cleanliness concerns, or parts needing follow-up attention, reflecting areas where some felt improvements could be made based on their direct experiences.
AI-Generated from reviews written in the last 12 months
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"... I have had an issue with them and they have have always been impeccable and top notch service and quality. I have never had a complaint with the service nor ..." Read more
"... impressed with all aspects of my repair, which was completed sooner than expected and was done with exceptional outcome. I highly recommend Gerber in Hudsonville, MI for ..." Read more
"Everything is perfect and vehicle looks beautiful! The staff were so friendly and instantly made me ..." Read more
"... status of my vehicle, getting it done early, and the work performed repairs on my vehicle far exceeded my expectations. Not to mention the lifetime guarantee on the work ..." Read more
"... satisfied with the work done. I can no longer see the dent in the door and the paint was matched perfectly." Read more
"The repairs look great and you were done a week sooner than expected!"
"Two weeks early!"
"Great, timely work done even faster than promised. Car was so clean outside and inside when I picked ..." Read more
"The car wasnt completed when promised. I had to pay four days of rent out of my pocket. Other than that the car looks great."
"It was finished quickly and efficiently. Every day I rec'd.a text message on the progress ..." Read more
"... front office, to the manager to the technicians. I absolutely love the text message updates. It made me feel like I was kept in the loop at all times." Read more
"... first time I called. Throughout the whole process, the team at Gerber kept me informed on what was going on and communicated as soon as they found out their ..." Read more
"The continual communication via text on the progress of my car was outstanding. Never had to call asking for an update."
"... made the entire experience stress-free and pleasant. Communication was excellent every step of the way. Staff was kind, pleasant, and professional. Finally, ..." Read more
"i was getting automated text with some manual ones that made it confusing"

Likely to Recommend

Repair Quality

Customer Service

Front desk is amazing

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Totally appreciative of the excellent work .. The entire staff were a pleasure to associate with !!!!

Likely to Recommend

Repair Quality

Color match was perfect

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have used Gerber three or four times and every time the work done was Great and all the people that I dealt with were Great as well. So, in a word GREAT!

Likely to Recommend

Repair Quality

Every part of the process with Gerber Collision was awesome

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Speedy and well done

My Experience

The truck looked great when I came and picked it up and the staff was very friendly and helpful. Thanks again for a nice job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire process from estimating to completion handled efficiently and timely. Everyone I interacted with was friendly and knowledgeable. Definitely would recommend Gerber Collision and Glass.

Likely to Recommend

Repair Quality

I am completely satisfied with every aspect of my experience with Gerber Collision and Glass

Customer Service

Again, very satisfied with the staff I interacted with. Ivanna and Nancy were aways helpful and pleasant.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The first time the didn't complete the work to my satisfaction. This time they took care of the present issues and the past problems.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Ivana is tremendous to work with. Great customer service, knowledgeable, and very willing to explain things and help out in any way.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The Gerber team was outstanding to work with.

Customer Service

They kept me updated at all times

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. I love getting the updates via text

Likely to Recommend

Repair Quality

Excellent service. I appreciate the text updates

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looked great

Likely to Recommend

Repair Quality

looks great

Customer Service

Kept up to date and were very helpful with arranging the rental car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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