Gerber Collision & Glass - Huntersville

4.9 (5,728reviews)
98%
13516 Old Statesville Rd,  Huntersville,  NC  28078
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In operation 85 years.

Gerber Collision & Glass - Huntersville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (5,728)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text, email, and phone updates throughout the repair process. The quality of repairs was a standout, with vehicles described as looking brand new or showroom-ready upon pickup. Timeliness was frequently commended, with several customers noting their vehicles were completed ahead of schedule. The front office staff received high marks for professionalism, friendliness, and helpfulness, including assistance with insurance and rental car coordination. A few customers noted minor concerns such as parts delays, fitment issues with aftermarket parts, and occasional communication gaps prior to job confirmation, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... informed throughout the process. Great customer service, quality repairs, and a team that treats you with respect. I highly recommend Gerber Collision & Glass!" Read more
"... they could complete the repair in a timely manner. The end results are fantastic and the repairs can only be noticed by a trained eye. I am completely satisfied and would recommend this ..." Read more
"This is the 2nd time using Gerber and they are above and beyond the best auto body shop I have ever dealt with. Great service, amazing work and customer appreciation ..." Read more
"... much as I did about the damage to our new vehicle. They took very good care of my wifes new suv and made it perfect again with every little detail. They even went as far as ..." Read more
"... straightforward and extremely helpful from day one. Absolutely flawless repair. Everyone was very knowledgeable and very timely. Always kept me in the loop. Job well done!" Read more
"I was so excited to get my car back 5 days earlier than originally quoted. Everyone there was so nice. I'd definitely would ..." Read more
"The process was completed in a timely manner. The job was well done. The communication was thorough. I completed recommend ..." Read more
"... and I just had to drop off my rental car with them. They let me know in plenty of time that service was going to take longer than expected." Read more
"... The time quoted to do the work was wonderful and we got it back a day earlier than expected. Keeping us informed each day in a text message of the progress was very nice. ..." Read more
"I appreciate receiving frequent updates on the status of the repair."
"... and very customer-focused. What stood out most were the daily text updates. I never had to wonder about the status of my vehicle — the communication was consistent ..." Read more
"Communication was excellent and very transparent. Every staff member was incredibly kind. Would highly ..." Read more
"Excellent service as always. Play by play updates.Everything happened exactly as communicated.The staff is friendly and accommodating, willing to assist ..." Read more
"Great team that communicated with me clearly and regularly, especially when there were unplanned delays due to the storm. And the work done was fantastic ..." Read more
"Frequent status updates via text and phone calls. Outstanding."

My Experience

From the gracious receptionists who made checking in clear and easy to the talented technicians who completed an exceptional repair on my car,, I was completely impressed. Thank you! I plan to spread the word.

My Experience

Wonderful people made me feel it was important to them that they did a great job for us. Loved the status updates. Work was completed sooner than expected, can’t do any better than that. Car looks great!

Likely to Recommend

Repair Quality

Everyone was super friendly and very helpful throughout the whole process. It took not even a week for the repairs and was blown away by the results. Very satisfied!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very satisfied with the end result and the entire process. Friendly service and finished earlier than expected!

Customer Service

Very satisfied with the end result and the entire process. Friendly service and finished earlier than expected!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The professionalism will speak for itself

Repair Quality

Customer Service

Everyone in the front office were always so polite and welcoming. Jan kept us updated through the repair process and even offered to assist with the rental car service even though Hertz isn't their partner company, but dictated by insurance.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Good communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I am extremely pleased with my experience

Repair Quality

Customer Service

Quality workmanship, courteous and professional staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend!

Repair Quality

Excellent Customer Service & Quality Work! I’ve had a great experience with Gerber Collision & Glass. Their customer service is always professional, friendly, and respectful, and I truly appreciate the speedy turnaround on their repairs. I’ve had several vehicles repaired by Gerber over the years, and each experience has been handled with great care and attention to detail. They consistently make me feel like a valued customer and keep me informed throughout the process. Great customer service, quality repairs, and a team that treats you with respect. I highly recommend Gerber Collision & Glass!

Customer Service

Excellent Customer Service & Quality Work! I’ve had a great experience with Gerber Collision & Glass. Their customer service is always professional, friendly, and respectful, and I truly appreciate the speedy turnaround on their repairs. I’ve had several vehicles repaired by Gerber over the years, and each experience has been handled with great care and attention to detail. They consistently make me feel like a valued customer and keep me informed throughout the process. Great customer service, quality repairs, and a team that treats you with respect. I highly recommend Gerber Collision & Glass!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the cleanliness of vehicle when I picked it up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Since this was paid out of pocket, we were only interested in fixing what was most important to us. Your team was exceptional in helping us think this thru, then quoting and performing to those specs.

Likely to Recommend

It could’ve easily been a 10. It’s just that I rarely give recommendations.

Repair Quality

I rarely use any rating of 10: your company was very efficient, professional, and listened well to what I was hoping for.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The estimate was very fair. The time quoted to do the work was wonderful and we got it back a day earlier than expected. Keeping us informed each day in a text message of the progress was very nice. We are very happy with the results !

Likely to Recommend

Could not be happier with our experience at Huntersville Gerber Collision Center !

Repair Quality

From the Estimate to picking up the vehicle, it was extremely organized. Daily updates while they were working on it and it was ready on time. Looks wonderful !!

Customer Service

Everyone in the office is so nice and personable. So glad we chose this location instead of the Dealership where we bought our vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Whole experience was easy. Job was done quickly and done well.

Likely to Recommend

Repair Quality

Quick and easy. They followed up and were easy to contact. Repair was done well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were great with their communication on the progress of my car. And when I did the check of my car and found a small issue, the GM immediately came to check it out and got it fixed up for me. No headache. Just great service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The entire team, including Judy and Amanda, were amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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