Gerber Collision & Glass - Huntsville/Friends Cros

4.8 (82reviews)
96%
4590 Friends Crossing NE,  Huntsville,  AL  35811
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In operation 85 years.

Gerber Collision & Glass - Huntsville/Friends Crossing NE offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (82)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its professionalism, friendliness, and high-quality repair work, with many noting their vehicles looked as good as new upon return. Regular updates via text and phone were frequently highlighted as a standout feature, keeping customers informed throughout the repair process. Timeliness was largely commended, with several vehicles completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including delays caused by incorrect parts being ordered, extended repair timelines, and minor reinstallation issues upon vehicle return. Despite isolated concerns, the overwhelming majority of customers expressed strong satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Had my truck finished early and had it looking like it came off the showroom floor I am very satisfied with the entire process of dealing ..." Read more
"Everyone did a great job. The whole repair process was quick and easy. Comfortable waiting area and frequent updates on ..." Read more
"... completed earlier than the estimated date and the repair made our van look like ir did on delivery from the dealer 8 months ago. Exceptional performance!" Read more
"This was the second round with repairs and both were done in a professional manner. Discrepancies were corrected on the spot and shown ..." Read more
"Excellent job and they got my car back to me within a day! Definitely recommend!"
"... walked me through what to expect in the process. Communication was exceptional. The repair was completed earlier than the estimated ..." Read more
"The communication was phenomenal whether we called with questions, sent emails or received updates via ..." Read more
"... so nice and they were very quick with my repairs. I received almost daily updates on everything as well." Read more
"... Everyone was kind, respectful and knowledgeable. I love the communication via text. Then you." Read more
"... staff were all great. I particularly appreciated the continuous updates they provided regarding the process." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Gerber were always very friendly, accommodating, polite and very professional. The communication with updates on the progress of my car was excellent. They also did an amazing job on my car! Thank you for taking care of me and providing outstanding service! I will definitely recommend your services.

My Experience

Likely to Recommend

Repair Quality

Very polite, communicate efficiently, my suv looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The manager was very friendly and extremely concerned about getting my car fixed to my satisfaction.

Likely to Recommend

Repair Quality

My car looks like new again. Everyone was kind and helpful.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very good service and kept you informed from start to finish

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Gerber did a fantastic job repairing the damage to my car. The scheduling and drop off was easy, communication was great throughout, and they finished the work earlier than expected.

Likely to Recommend

will recommend and will use again

Repair Quality

I already filled out this survey, but yes, i was totally satisfied! Scheduling was easy, communication was good, work was immaculate. Totally 10/10

Customer Service

Same! Great people to work with

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Front desk and Manager were great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve used them for both of my vehicles

Repair Quality

Great customer service. Constant communication.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Great job

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very personable and down to earth people..very good customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was extremely smooth and professional. Y'all went above and beyond what was expected. I would definitely recommend Gerber to people in the future!

Likely to Recommend

Repair Quality

Center cap of wheel was damaged during repair service. When brought back for repair, damaged wheel even further and installed crooked. Tonneau cover re-installed subpar. Will have to re-install correctly myself.

Customer Service

Center cap of wheel was damaged during repair service. When brought back for repair, damaged wheel even further and installed crooked. Tonneau cover re-installed subpar. Will have to re-install correctly myself.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is our second vehicle with y’all. Both turned out great.

Repair Quality

Looks great! Y’all did a great job!!

Customer Service

Great job! Looks so good!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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