Gerber Collision & Glass - Irmo/Evergreen Dr.

My Experience - 5.0/5.0 -

Kaileigh did an excellent job. I was not happy until she took over as my contact person. She was very professional and kept me informed along the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Once Kayleigh took over my claim, she was very attentive and did a great job. The person inside at the front desk also was very helpful. Thank you.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Their work is excellent quality, wonderful service, thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All the employees are nice and knowledgeable. Kayla took really good care of my repair , making sure to go over everything with me in terms of the damages I had and the plan to fix everything. Great service, I love getting the text updates and they did call to check if I wanted any other repairs done unrelated to the accident but from previous years of wear and tear.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The reason why it’s a 7 and not higher is because the technician did not connect everything from the panel door. As I tried to refill my car with gas I couldn’t open the cap to the tank. I was very low and I had to make it back to your shop before 5:00 so you could fix it. This situation was very unnerving. It would have been nice if the shop supervisor or someone apologized or said anything about the almost disastrous situation. But no one said a word about. I didn’t like it.

Customer Service - 3.5/5.0

My Experience - 0.0/5.0 -

Trailer hitch missing need a call asap

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

Other than my trailer hitch and ball missing the truck looked good. Took way longer than it should have

Customer Service - 1.0/5.0 -

Well considering I didn’t come home with my trailer hitch n ball and the hood took and extra week because they scratched it putting it on and had to repaint it

Returned Clean

My Experience - 0.0/5.0 -

Repair was done more quickly than expected. Paint match and assembly perfectly matches original. Updates much appreciated and the extra effort to deliver my vehicle back to me was an unexpected perk. Many thanks for the professional handling of this claim.

My Experience - 5.0/5.0 -

The repair was excellent! The car looks amazing! I was not too excited about the length of time the car was kept, but Kayla was professional and very helpful in making sure my vehicle was ready for pick up on the last day my rental payments ended. Her assistance was greatly appreciated!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair looks great, team was easy to work with and provided great updates, insurance billing was easy

Customer Service - 5.0/5.0 -

See previous response :)

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

There are a few things on my vehicle that are not right. The hood gaps are off, the drivers side headlight bezel and grille assembly are not lined up correctly. Also, the check engine light is still on.

Likely to Recommend - 1.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

There were several things that were not installed correctly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Outstanding customer service. Great communication. The technician performed flawless work.

Likely to Recommend - 5.0/5.0 -

Would definitely recommend

Repair Quality - 5.0/5.0 -

Outstanding work.

Customer Service - 5.0/5.0 -

Great communication

Returned Clean

My Experience - 5.0/5.0 -

5 Stars - Excellent Service! I recently had my vehicle repaired at Gerber Collision, and I couldn’t be more satisfied with the experience. From start to finish, the team was professional, courteous, and communicative. I really appreciated the weekly text message updates on the progress of my vehicle, as well as the personal phone calls to keep me informed every step of the way. They made the entire process smooth and stress-free. The quality of the repair was top-notch, and I left feeling confident in their work. I would absolutely use them again in the future and highly recommend them to anyone needing collision repair services!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I want to start with saying thank you for all the hard work y’all put into my car, I really appreciate it. I just wanted to let yall know about a few things I saw when I picked up my car. For one, there was dust everywhere inside the car. I was worried about this when I dropped the car off when I saw the construction site next door, but was reassured when I saw the sign in the door that my car would be detailed to fix the dust situation. I also have smudge/scuff marks on my seat that I had to scrub off. I was just a little disappointed on the inside of my car when I saw all of this. Another issue I’ve been having is my car is struggling to start, but I wasn’t having any battery issues when I dropped it off. I just wanted to bring this concerns to your attention.

My Experience - 5.0/5.0 -

We are very pleased with the workmanship and your front desk were always friendly and helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean