Gerber Collision & Glass - Jacksonville/Debutante

4.8 (2,610reviews)

94%

(904) 721-7781

1638 Debutante Dr, Jacksonville, FL 32246

94%

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1638 Debutante Dr
Jacksonville, FL 32246

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About Gerber Collision & Glass - Jacksonville/Debutante

See Photos

1638 Debutante Dr
Jacksonville, FL 32246

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Jacksonville/Debutante Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (2,610)

Sort By:
Newest
Rating

2,189 Customers Rated

5 Stars

71.9% Complete

(1877)
4 Stars

7.3% Complete

(190)
3 Stars

1.9% Complete

(50)
2 Stars

1% Complete

(25)
1 Star

0.3% Complete

(7)
< 1 Star

1.5% Complete

(40)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Timeliness was a standout strength, as numerous customers highlighted repairs completed days or even a week ahead of schedule. Communication was frequently celebrated, with customers appreciating regular text and phone call updates throughout the repair process. Staff friendliness and professionalism were recurring themes, with customers feeling welcomed and well-supported. A few customers noted isolated concerns, including a security incident involving stolen property, an incomplete mirror repair, and minor cleanliness issues - all raised directly by customers as areas for improvement.

Select to learn more

Service Quality
Timeliness
Communication

"... outstanding, like it was never damaged. Matter of fact, it looks better than before. I strongly recommend this shop, they are very friendly and professional." Read more

"Workmanship and repair looks great, staff that I encountered was friendly. However, my vehicle was broken into ..." Read more

"... me in the loop the entire time. Quick turnaround, flawless work, and true professionalism. They even added pinstripes to my entire vehicle to match the new ..." Read more

"Great communication, amazing work, super easy process. Best in town!"

"Worst repair quality ever from a real body shop."

"... throughout the process. Fast and friendly works. Had my truck done 4 days earlier than expected. I would recommend them to anyone who needs work done." Read more

"The team exceeded all my expectations and fixed the vehicle in less time than projected. Outstanding work!"

"10 working days after it went into shop, I got the car back without the damaged mirror being fixed.Yet it is ..." Read more

"Nice surprise that it was done a week early."

"... staff at Gerber was great from start to finish. They kept me updated on my vehicles progress and they did a superior job on the reconditioning of my vehicle." Read more

"They keep me informed of what was going on every day with the repairs. Finished early then the estimated ..." Read more

"... repairs look AMAZING!! Im most impressed with the commitment to communication. They always let us know what was going on throughout the process via texts and ..." Read more

"... enterprise came and pick me up. Gerber collision kept in touch with me via text messages every few days to update me on the progress of my repair. When the ..." Read more

"Communication was excellent. You had the vehicle ready BEFORE it was promised. And, you went above and beyond by ..." Read more

"... sooner than expected. Everyone is incredibly nice and I was kept informed of the progress the entire repair." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... outstanding, like it was never damaged. Matter of fact, it looks better than before. I strongly recommend this shop, they are very friendly and professional." Read more

"Workmanship and repair looks great, staff that I encountered was friendly. However, my vehicle was broken into ..." Read more

"... me in the loop the entire time. Quick turnaround, flawless work, and true professionalism. They even added pinstripes to my entire vehicle to match the new ..." Read more

"Great communication, amazing work, super easy process. Best in town!"

"Worst repair quality ever from a real body shop."

"... throughout the process. Fast and friendly works. Had my truck done 4 days earlier than expected. I would recommend them to anyone who needs work done." Read more

"The team exceeded all my expectations and fixed the vehicle in less time than projected. Outstanding work!"

"10 working days after it went into shop, I got the car back without the damaged mirror being fixed.Yet it is ..." Read more

"Nice surprise that it was done a week early."

"... staff at Gerber was great from start to finish. They kept me updated on my vehicles progress and they did a superior job on the reconditioning of my vehicle." Read more

"They keep me informed of what was going on every day with the repairs. Finished early then the estimated ..." Read more

"... repairs look AMAZING!! Im most impressed with the commitment to communication. They always let us know what was going on throughout the process via texts and ..." Read more

"... enterprise came and pick me up. Gerber collision kept in touch with me via text messages every few days to update me on the progress of my repair. When the ..." Read more

"Communication was excellent. You had the vehicle ready BEFORE it was promised. And, you went above and beyond by ..." Read more

"... sooner than expected. Everyone is incredibly nice and I was kept informed of the progress the entire repair." Read more

Shayla (Mini owner) reviewed 9/3/26

Quality of work was good, and pricing was excellent. But I would caution anyone about the lack of security and potential issues resulting from that.

Workmanship and repair looks great, staff that I encountered was friendly. However, my vehicle was broken into while in your possession and property was stolen. Very disappointed that your security was either poor, or you employee thieves.

Staff was friendly, and kept me informed of progress on the repair.

Enterprise (Ford owner) reviewed 9/3/26

Sara (Kia owner) reviewed 8/31/26

Gerber arranged transportation for me to pick up my vehicle after repair. Joanne was so pleasant and the man I spoke with on the phone earlier today had excellent customer service skills, and in today’s world that speaks volumes. Happy with my repairs so far. Thanks Geber I will recommend to friends and family!

Miriam (Mazda owner) reviewed 8/28/26

My car looks amazing! Great service and customer service!

Robert (Acura owner) reviewed 8/17/26

Ahmani (Kia owner) reviewed 8/15/26

William (Ford owner) reviewed 8/14/26

Kevin did an excellent job making my car look brand new again! Quick and efficient and very satisfied with how it turned out.

Jeffrey was patient and polite, listened to all my concerns and made me feel confident that my vehicle was being left in good hands.

Henry (Nissan owner) reviewed 8/10/26

Your customer service was top notch. I felt welcome the minute I walked through the door. The car repair looked perfect. I could not tell it was damaged. Great job well done.

Robert (Infiniti owner) reviewed 8/10/26

Juanita (Dodge owner) reviewed 8/8/26

Definitely recommend Gerber

Very very professional, during the entire process Nicolas kept me informed every step of the process! Very satisfied

Joanne was very good and always courteous

Karen (Toyota owner) reviewed 8/7/26

Very satisfied. Very nice people to work with.

Marlon (Toyota owner) reviewed 8/6/26

Thanks for your excellent job, you guys are amazing

Tina (GMC owner) reviewed 7/31/26

Jeffrey was outstanding.

Ina Celeste (Toyota owner) reviewed 7/30/26

Keaira (BMW owner) reviewed 7/30/26

10/10 amazing service. Jeffery, my repairman, did flawless! . He was incredibly helpful and got the job done within 5 days! I’m thoroughly satisfied with the work and would definitely return if repairs are needed. I highly recommend !

Maria (Mazda owner) reviewed 7/25/26

Daniel (Kia owner) reviewed 7/23/26

This is the second time having one of our cars being repaired by Gerber through our insurance and we are completely satisfied with the service and punctuality.

Dewey (Toyota owner) reviewed 7/23/26

Communication was excellent. You had the vehicle ready BEFORE it was promised. And, you went above and beyond by touching up a few areas around the damage. Highly recommended you.

Wendy (Honda owner) reviewed 7/23/26

Have used Gerber Collision a handful of times. Nice service.

Great service

Arthur (Kia owner) reviewed 7/20/26

My car looks good as new. Thanks

Informative and friendly.

Top of reviews

Gerber Collision & Glass - Jacksonville/Debutante

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Jacksonville/Debutante

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Schedule an estimate appointment

Reviews (2,610)

2,189 Customers Rated

Likely to Recommend - 2.5/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?