Gerber Collision & Glass - Jacksonville/Onslow Dr.
In operation 85 years, 13 years at this location.
Gerber Collision & Glass - Jacksonville/Onslow Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
Work wasn't done in promised time
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The Gerber Team was incredibly professional and inspired true confidence at every turn.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Gerber was highly recommended to me and I will do the same I was not disappointed in any way!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Best customer service I've had in jacksonville anywhere! Went above and beyond to make sure I was comfortable and taken care of while I was without my car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Harris handled the repairs of the car and always made sure I was aware of what was happening.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am so thankful for the care show to my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Great work! Poor communication on when my car would be ready. The manager came out and talked to me apologizing for the lack of communication and took $100 off my deductable.
Customer Service - 4.0/5.0 -
See previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Not a bad job at all. I don't like the paint blemishes and I really would have liked the truck "detailed" as promised. I told Gerber that I drove thru some nasty tar and they said they would take care of it. They cleaned the easy spots but left the tar above the new running board was installed. It's the little things like that. Gerber was awesome but cmon...I would have really appreciated a legit effort on the tar removal. I'll still recommend Gerber. Nice people, good work.
Repair Quality - 4.0/5.0 -
Some paint runs and blemishes. Body work is fine, but the paint is "ok"
Customer Service - 4.0/5.0 -
Harris is a great guy. Good updates.
My Experience - 5.0/5.0 -
Fantastic customer service and body work. I will be using the shop in Jacksonville nc again and again for all of my future body work and windshield replacement. THANK YOU!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff went above and beyond to make this process an easy one. They even stayed open a little late for me to be able to pck up my car that day! Amazing!
My Experience - 5.0/5.0 -
I really liked how you kept me informed of my car's progress. It was also cute how you talked about my car like a family member...thanks for making this pain free.