Gerber Collision & Glass - Jacksonville/Phillips
Gerber Collision & Glass - Jacksonville/Philips Hwy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
depends on when my car is fixed properly
Repair Quality - 1.0/5.0 -
the car has to be taken back when I return to Jacksonville. the hood does not fit properly and it is noted that the grille on the front of the car pops out easily. Gerber is aware that I am not happy with the hood, but I will need to tell them about the grille when I return on 8/22 to take the car back in Jacksonville
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Keep up with being very responding on customer being satisfies policy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Satisfied with the efficiency of the staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Randy was excellent to deal with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved the txt msg updates and epically the phone calls updating the txt!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We did not appreciate being told the repair was going to take 10-12 days when it only took 2. Gerber called us a 2 pm the day before 4th of July to tell us the van was ready. Mind you that you close at 5 and it was a long weekend. You told us we had to pick up the car that day. We also had to drop off the rental vehicles to Enterprise which had to bring us to the property to pick the van up before 5. Would have appreciated more notice. The repair was good but not happy with the misquoted time of completion. Put a bad rep on y'all's name. Dan was helpful for us but still a frustrating experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dan was excellent. You could not ask for a better employee. Very complete awesome customer service. I rate him 20.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I especially liked the regular updates and the effort to get repairs done right