Gerber Collision & Glass - Jamestown
In operation 85 years.
Gerber Collision & Glass - Jamestown offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am very satisfied with your work and would recommend it to others thank you
My Experience - 5.0/5.0 -
Great job and great people
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend Gerber and if anyone ever asks I will tell them to find a different shop to do any work for them.
Repair Quality - 0.5/5.0 -
The work that they completed was fine; however, the customer service was terrible. Our vehicle was taken to Gerber with a batter that was less than 2 years old and never had any issues. When we picked the vehicle up the battery was completely dead. We were given a jump and told to run the vehicle which we did. The next morning the car would not start. When we called about the issue, we were told that they would look at it and could quote us a price on a new battery which was unacceptable. We were then told that the batter would need replaced and the nearest warranty servicer was in Hamburg. When we purchased a new batter to replace the one ruined by Gerber, the auto parts store told us that the information regarding a place to get a new battery under warranty was not true because there was a local Interstate dealer that would honor the warranty. However, the dealer was already closed, so we had to incur additional costs related to the purchase of a new battery because we needed the car in the morning.
Customer Service - 0.5/5.0 -
See previous comment. This may have been the worst customer service that we have ever received from any business.
Returned Clean
My Experience - 5.0/5.0 -
Twice in the past four months I’ve been hit and my 2018 Acura RDX sustained several thousand dollars in damages. After the first incident I was very impressed with Gerber’s work, it was flawless, along with their friendly and professional staff. When I was hit again, just three months later, I knew immediately who would handle the repairs! I am happy to share I picked my car up today good as new! Again, the professionalism, courtesy, attention to detail and skill in repair is evident and my RDX looks good as new. I am beyond pleased with Gerber, and recommend them to anyone who asks where the work was completed. I am grateful for Gerber, Foote Ave Jamestown especially Molly, the receptionist, Brian Parker who was my point of contact for my first repair and Jessica Parment, my point of contact for the second repair. They made two difficult situations much easier to handle!
My Experience - 5.0/5.0 -
Very professional courteous and friendly front end treatment. Was kept informed of progress. Car looks great. Work was done very quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated that they kept me updated about my vehicle. Repair work looks great.
My Experience - 5.0/5.0 -
Great experience job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
7 very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The people were very friendly and very knowledgeable. I really appreciate how good they were.
Returned Clean
My Experience - 0.0/5.0 -
One spot on the left fender needs to be looked at. Not aligned right or tight. Otherwise car looks great and staff is great to work with.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The whole process was very stressful, awful customer service.
Repair Quality - 4.0/5.0 -
When I picked my car up I noticed I had no heat or ac, decided to take it to the Olean location as I had numerous issues with the Jamestown location.
Customer Service - 0.5/5.0 -
I spoke to a Jessica through out the process but she was very rude. Molly on the other hand was very nice.