Gerber Collision & Glass - Janesville

My Experience - 5.0/5.0 -

Great job done on my car!!

Likely to Recommend - 5.0/5.0 -

Will be telling everyone I know how good you are

Repair Quality - 5.0/5.0 -

Very good work done on my car!!!

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

My Experience - 0.0/5.0 -

Overall satisfied, just disappointed that I requested self-paid repair of a wheel liner both at the initial estimate and again when the car was dropped off. I was told I would be called with an estimate for an aftermarket replacement part but was never called. When I picked up my car, I discovered nothing was done. No issues at all with the insured work which was excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My husband used to paint custom cars and I was worried about what his opinion was going to be. He can be quite picky. He said it was a better job than he would have done! So, I’m very happy!

Customer Service - 5.0/5.0 -

Very friendly and helpful!

My Experience - 5.0/5.0 -

I appreciate the customer service by Maddie in staying in touch with me on a regular basis and given me an update on my truck as it was nearing completion, I’m happy that I chose Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appreciate the customer service from this Janesville location. Thanks Maddie for keeping me updated til the completion of my vehicle.

Customer Service - 5.0/5.0 -

Maddie and the technician did a awesome day.

My Experience - 5.0/5.0 -

The staff was very friendly. Communication was great! Service was spot on! Highly recommend them!

Likely to Recommend - 5.0/5.0 -

Definitely recommend them

Repair Quality - 5.0/5.0 -

The team was extremely friendly and very helpful. Their communication throughout the process was helpful to know where the repairs were in the process. Enjoyed our experience. Highly recommend!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 1.0/5.0 -

Completely messed up and never place my remote sensor back on my car. Technician bunched up cord that was required to be place again and never connected again. Had to go through many loops to figure out as to why my remote start was not working. Had to go to a complete different dealership to get it fixed.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldn’t want my family or friends to be given back a car which wasn’t in the same state it was prior to the accident.

Repair Quality - 2.0/5.0 -

Window wipers were not working when I picked the car up. Driver side window has not been working properly 100% of the time and when I explained this, they said “we didn’t work on that side of the car.” While I understand this, it was working before and it clearly is not working correctly 100% of the time now. When I brought it back, they could not duplicate the issue, which I understand that it is difficult to fix something you cannot duplicate, but I was told I would need to bring the car back. I don’t have time to do this, as it requires taking time off of work, and the car should have been thoroughly checked before I was given a call telling me it was ready. Furthermore, I just brought my car into Subaru and they told me I would need to have something with the hood fixed for approximately $150 dollars, as it was not put on properly. Given the damage to the front passenger side of my car, I am assuming something was done to the hood and then not put back together properly. Again, this is something that should have been checked. I have not yet called about this latest issue, as I am slightly apprehensive regarding them continuing to touch my car.

Customer Service - 3.5/5.0 -

They were friendly; however, the seemed overwhelmed, and when I came in the second time to have my drivers side window looked at, it was clear they did not view my business as a priority, as I was asked to wait, the person I was working with couldn’t tell me anything about what they did to try and diagnose the issue. I was told they might need to “call someone in to read the codes” but they would need a heads up when my car would be there, something which they did have when I brought my car in for the window (multiple days in fact) as I had made an appointment with the office on what specific day to bring it in.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber collision and glass did a perfect job on our Jeep that was damaged.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Truck looked flawless and the rental set up was quick and easy. Very impressed with the customer service from both parties. Thank you so much

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The girls in the front are amazing! Even after I had a panic attack and chewed them out for something not their fault, they graciously accepted my apology and even offered to have the AMAZING detail guy but an extra scratch for me. My truck is not only repaired but cleaner than I’ve seen it in years both inside and out. 10/10 recommend tho I hope I never need to see them again. ;)