Gerber Collision & Glass - Johnson City/Bristol HW
In operation 85 years.
Gerber Collision & Glass - Johnson City/Bristol Hwy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I agree
Repair Quality - 5.0/5.0 -
Great job and customer service.
Customer Service - 5.0/5.0 -
Great job and customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber's Glass and Collision did an absolutely first rate job on our 2014 Chevrolet Equinox repair. I recommend them without any reservations.
Customer Service - 5.0/5.0 -
Understanding and helped with the process.
My Experience - 5.0/5.0 -
Great service Friendly people. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service very friendly people. Easy to work with
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good place, good people, good work
Repair Quality - 5.0/5.0 -
Y’all did a great job on the original project. Somehow scratches happened on the drivers side door while at Gerber Collision. Y’all fixed that situation, too. Truck looks great! Thank you!
Customer Service - 5.0/5.0 -
The customer service tech (think name is Brandon) is very nice & handled our job nicely. He’s very polite & very knowledgeable.
Returned Clean
My Experience - 5.0/5.0 -
Everything was done in a timely manner, employees were very pleasant and easy to work with. If the need arises again, will definitely use your shop again. Job well done. 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Customer service rep seemed annoyed when I had to go back in to show him the issues
My Experience - 5.0/5.0 -
I have used you guys on previous occasions. Always happy with the repairs. Same this time. Thanks so much.
Likely to Recommend - 5.0/5.0 -
I have.
Repair Quality - 5.0/5.0 -
Perfect! I have had repairs here before and the work is always great. Thanks so much!
Customer Service - 5.0/5.0 -
I stayed well informed with updates. Love the Carwise link.
My Experience - 5.0/5.0 -
Done a very nice job. Looks great. But it took a little longer than I expected.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, Fast and Hassle Free.
Customer Service - 5.0/5.0 -
Friendly and Transparent
Likely to Recommend - 5.0/5.0 -
Professional work. We’ve done business before and always were satisfied with work!
Repair Quality - 5.0/5.0 -
I’ve already sent one survey.
Customer Service - 5.0/5.0 -
Courteous professional treatment and cooperation with my insurance agency.
My Experience - 0.0/5.0 -
1- The black trim on the bumper was repaired satisfactorily. Thank you! 2- The depression in the white bumper is still visible. I expected the dented part to be replaced, but it was not. 3- A safety concern! Both 2” convex mirrors were moved by Gerber and left in the extreme position where they reflected the side of the car instead of the adjacent lane(s)! On the drive home, at least twice, I was startled and swerved violently back into my lane because those mirrors were not the way I delivered them to Gerber. I pulled over to a side street and adjusted them so that I could safely continue my drive home. Why were my mirrors mal-adjusted by Gerber? 4- I did not receive an itemized receipt from Gerber showing exactly what work was done and what parts were replaced. Is it possible to have that itemized receipt sent to me? I keep meticulously records on my vehicles! Thanks!