Gerber Collision & Glass - Kalamazoo/Michigan Ave.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service very knowledgeable over all Great experience

Customer Service - 5.0/5.0 -

Great people to work with

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Just a bad experience from jump. Didn't get any better by the end. if i am ever to have to need service again. It won't be there.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a good job and got my van back early

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous, friendly, fast, knowledgeable, excellent communications, car left cleaner than I've ever had it!

Customer Service - 5.0/5.0 -

professional, knowledgeable, efficient, friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Appreciated the great communication texts. The fact my car was completed sooner than estimated. My car looks great, good as new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0 -

Great job, good communication, done in a timely manner

My Experience - 5.0/5.0 -

So far so good

Likely to Recommend - 0.5/5.0 -

Not satisfied with the work, paint and body work look great but they missed my block heater plug install

Repair Quality - 0.5/5.0 -

They missed a part of the install and left wiring hanging under my bumper

Customer Service - 0.5/5.0 -

Not sure yet issue is not resolved

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thank you for taking a second look

Returned Clean

My Experience - 5.0/5.0 -

Overall the repair was pretty good! I did notice just a few spots that either didn't get touched with paint or something. But overall car looks way better.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Just missed a few spots that could've been painted

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

We are out of town and haven't seen the car since it was finished. Previous repairs have been done well.

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

There is a 3 inch area directly behind front passenger tire that wasn't fixed. Front passenger tire is rubbing on something when I hit the breaks

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

They corrected the issue after we thought it was done. The issue of this had I driven the car off Gerbers lot off East Michigan. I would have had had to start another claim. Previously, in a year or so past, they used 3rd party to fix muffler, as I was robbed of elements. They did a faulty job and I had to take it a year later to Honda dealership to have repairs done. As my 90 year old Mother and I were gasping for fresh air from exhaust seeping into the cab. They need to watch it! They don't seem to be concerned enough to investigate there 3rd party's. 2 have failed so far I gave them a second chance... I will use them perhaps one more time but extremely sketchy at this local

Customer Service - 5.0/5.0 -

Good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Please send back all orders of parts

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have referred several customer to the Gerber on East Michigan

Repair Quality - 5.0/5.0 -

I have worked with Gerber on 3-4 different claims. They have done a fantastic job. From Salley Jones in the front office who I communicate with, to Jeremy Daggett who I have requested as my technician. They are a top notch outfit:)

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

My Experience - 5.0/5.0 -

Nice job

My Experience - 5.0/5.0 -

The truck looked as good as new. I was impressed and pleased with the result. Anytime I need body work done I will be coming back. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0