Gerber Collision & Glass - Kalamazoo/Stadium Dr.
In operation 85 years, 10 years at this location.
Gerber Collision & Glass - Kalamazoo/Stadium offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The ones that have been completed so far have been satisfactory. When I got my car back, I am getting a blue line when I look at my front view camera...not sure if this has anything to do with calibration or not, but it was working the morning that I dropped it off. I check everything I park.
Customer Service - 2.5/5.0 -
Communication started off rocky. Improved after my insurance company got involved and then declined after I received the vehicle back. An additional part was supposed to be ordered the following week and I have yet heard back. It was supposed to be a "quick 15 min. Fix" and would be done last week...I am still waiting, not sure if the past was even ordered. I truly was hoping for a "10" experience even after the rocky start. Apparently, that was to much to hope for. Lisa Woodruff
My Experience - 5.0/5.0 -
Brent was great & kept me informed throughout.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beyond satisfied! Such kindness and clear explanations of what to expect, frequent texts to update me, and a genuine caring for my predicament. They get an 11 out of 10!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept update on the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were kept informed and the process went quicker than the initial estimate.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gerber glass and collision took care of my needs for the repairs on my car very well. Everyone was respectful and professional and let me know what was happening step-by-step . Thank you
Likely to Recommend - 5.0/5.0 -
Yes I would
Repair Quality - 5.0/5.0 -
Everyone was very professional and respectful nonjudgmental. Everyone communicate very well,with me to let me know what was going on, and I would gladly use Gerber collision and glass in the future.
Customer Service - 5.0/5.0 -
The people were very professional understanding and listen very well. They let me know step-by-step what was going on and communicated with me if things were gonna take a little longer to take care of.
My Experience - 0.0/5.0 -
I have not received my vehicle back yet. The job is not complete. Why am I receiving a survey?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Would have rated them higher but they did not order the correct tailgate with the bed liner factory installed and then were not going to send the bare one out until I complained.
Customer Service - 4.0/5.0 -
Same comments as before
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. And did good work. Stayed in contact with me on everything.
Customer Service - 5.0/5.0 -
Customer service was great.
Returned Clean
My Experience - 5.0/5.0 -
Brent was professional and upfront. He set the expectations so we knew what we were looking at as far as time the repair would take and what work would be done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bret was great about explaining and keeping me post on the car repairs. He got the car back to me well before the estimated maximum date.
Customer Service - 5.0/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sarah was very helpful from the scheduling process to the mirror getting fixed. The techs who repaired the mirror did a great job. They even buffed an imperfection on the door at no additional cost. I’m very grateful for the excellent work.
Customer Service - 5.0/5.0 -
Sarah was very helpful from the scheduling process to the mirror getting fixed. The techs who repaired the mirror did a great job. They even buffed an imperfection on the door at no additional cost. I’m very grateful for the excellent work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brent was amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My service person, Mary was fantastic in keeping me informed of everything during the repairs of my 2022 GMC Denali 2500 deisel truck. She was in touch with me at every step of the repair process.