Gerber Collision & Glass - Lafayette/Farabee Dr.
Gerber Collision & Glass - Lafayette/Farabee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They did a great job on fixing my Ford looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was extremely satisfied with the service. Staff was friendly and always updated me on the status of my vehicle. Would definitely recommend.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Windshield not installed properly as wind noise comes through the edge of the windshield while driving. Paint and scuffing of some sort on the grill, hood trim piece not installed properly or broken that was not before and there are two scratches on the drivers side door still there were not there before.
Likely to Recommend - 1.0/5.0 -
- Got in the car, started it up, and turned on the windshield defrost and glass shards blew up out onto the dash etc. - There is a plastic piece of trim in the hood area that is now broken or not properly installed. - on the grill chrome there is red and a smear of sorts that was not there before. - There is a wind noise that comes through the windshield somewhere while driving the car that did not exist before. - There are two scratches on the drivers side door that are part of the vandalism that were not there before the vandalism.
Repair Quality - 1.5/5.0 -
Below is the list of current issues. - Got in the car, started it up, and turned on the windshield defrost and glass shards blew up out onto the dash etc. - There is a plastic piece of trim in the hood area that is now broken or not properly installed. - on the grill chrome there is red and a smear of sorts that was not there before. - There is a wind noise that comes through the windshield somewhere while driving the car that did not exist before. - There are two scratches on the drivers side door that are part of the vandalism that were not there before the vandalism.
Customer Service - 1.5/5.0 -
- Got in the car, started it up, and turned on the windshield defrost and glass shards blew up out onto the dash etc. - There is a plastic piece of trim in the hood area that is now broken or not properly installed. - on the grill chrome there is red and a smear of sorts that was not there before. - There is a wind noise that comes through the windshield somewhere while driving the car that did not exist before. - There are two scratches on the drivers side door that are part of the vandalism that were not there before the vandalism.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Not happy about hassle with our Visa cards on 12/23 but that was more a Visa issue than a Gerber issue. Liked the progress report messages we received several times.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car was not to satisfaction on repairs on first pick up. On second pick up was still concerns when stating concerns felt as was a an convenience to manager and writer. Car has chips in newly painted area where old paint is exposed possible adhesive on paint from window/seal replacement glass still in rear seat as well as body shop dust and polishing compound splatter on interior of car. As well as right front door handle no longer unlocks with sensor on door print out shows they where inside the door why im not sure since the rear of the car was damaged. Very disappointed wirh service,repair and professionalism.
Likely to Recommend - 0.5/5.0 -
Everything that was touched is poorly done
Repair Quality - 0.5/5.0 -
The car is no where close to being repaired to the quality it should be door gap is terrible, front door handle doesn't work properly,chips in the new painted area before leaving lot, glass left inside vehicle from glass replacement, and the worse part when brought to managers attention was treated as an inconvenience or over dramatic.
Customer Service - 0.5/5.0 -
When issues brought to attention acted as if I was being unrealistic
My Experience - 0.0/5.0 -
It took about a month and a half to fix it. And it seemed like every time I got a phone call there was something else wrong with it. Then someone called me Tuesday and told me that it would be done on Wednesday. I stayed in town for 5 hrs waiting for someone to tell me to come get it. No call. I called at around 3:52 to talk to someone about it. They said they would call back in a minute. 24 hours later I got a message saying it should be done on Friday. I got a call at 4:21 to let me know it was done. I couldn’t do it then bcuz my granddaughter and I both had appointments at 4:45. I picked it up Monday. It looked good
Likely to Recommend - 2.0/5.0 -
I have been here a few times but this last time was making me not want to return myself
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
I wanted to thank everyone at Gerber collision and glass for the outstanding customer service in putting my needs first getting my Jeep done so quickly and with such great care thank you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They were very professional and thorough. They kept me updated and the car looked great and was clean.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and professional. Kept me updated and did excellent work.
Customer Service - 5.0/5.0 -
Very professional and courteous.
My Experience - 5.0/5.0 -
my repairs look nice. I was happy with all the staff that helped me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks fine as far as I know.