Gerber Collision & Glass - Lexington (Va)
In operation 85 years.
Gerber Collision & Glass - Lexington VA offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with the way they took care of our car. Also, very happy that they not only washed the car but detailed the inside. I would highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber staff were very friendly and efficient. I am very happy with the work the did on my. Car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m so glad I took the time to research body shops because it led me to this place and they were awesome.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m extremely pleased with quality of the work was on my car. I was also impressed with the way the Staff kept me appraised along the way with the progress they were making with my car. I would recommend Gerber to my friends and acquaintances.
My Experience - 5.0/5.0 -
I am completely satisfied with the work on my F150. Exceeded my expectations. My deepest gratitude for the Professional Team you have. I was updated regularly...received texts and phone calls with updates throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.8/5.0 -
Overall, I was not satisfied with my experience and, if this repair had not been mandated through my insurance company, I do not believe I would use this business again. The biggest issue was communication. The office manager was extremely overbearing, inflexible, and often seemed more focused on following a script than listening to the customer. There were excessive phone calls, text messages, repetitive questions, and multiple appointments that, in my situation, simply were not necessary. Not every estimate requires three separate appointments. Taking a few moments to understand what the customer actually needs and expects would save everyone time. There also appeared to be overlap between the estimator’s role and the office manager’s role, creating confusion and unnecessary back-and-forth. During the repair, a technician called because they could not locate a replacement part. We went through several possible solutions, and I specifically asked whether the original part was damaged. I was told it was not. My response was simple: if the original part is functional, why not reinstall it? Instead of addressing that question, the conversation continued into expected charges, even after I explained this was an insurance claim and my out-of-pocket cost would not change. When a customer says they do not have time for a lengthy discussion, that should be respected. The final interaction reinforced my concerns. After I paid, I explained that the keys could be left inside the fuel door. The office manager repeatedly insisted that would not work because I would not be able to open the fuel door if the vehicle was locked. It is my vehicle, and I knew she was incorrect. Rather than listening, she continued to argue the point. The best way I can summarize this experience is that it was simply “too much.” Too many calls, too many texts, too many repetitive conversations, and not enough listening. Good customer service is not about more communication—it’s about effective communication that respects the customer’s time and needs.
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
I used Gerber because it was the repair facility required through my Nationwide claim process. While the repair itself appears satisfactory, the customer service experience was disappointing. The office manager was extremely overbearing, inflexible, and did not seem to listen to customer concerns. There were excessive phone calls, text messages, repetitive questions, and multiple appointments that did not seem necessary. I felt there was more focus on following a process than understanding what I actually needed. During the repair, I also experienced unnecessary discussions about costs after explaining that this was an insurance claim and my out-of-pocket responsibility would not change. When I indicated I was short on time, that was not respected. At pickup, I was also told incorrect information about my own vehicle and was not listened to when I explained how it operated. My overall impression is that the communication was simply “too much”—too many contacts, too much repetition, and not enough listening. I would encourage Nationwide to consider customer service and communication practices when evaluating repair partners, as they directly reflect on the claims experience. Had this repair not been required through the insurance process, I likely would have chosen a different repair facility.
My Experience - 5.0/5.0 -
Terrific shop that did a great job and reported regularly on their progress!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job done promptly and well, friendly and most helpful staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Kept me informed of what was going on
Returned Clean
My Experience - 5.0/5.0 -
lil slower that i expected however they told me there was some delay with parts and they were on it . i was kept up to date on the entire process and car looks great now overall i give them 9 out of 10
My Experience - 5.0/5.0 -
It's Rhodenizer. I appreciated the regular but not daily updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done, Iam pleased with your service, thanks Cheryl