Gerber Collision & Glass - Lexington (Va)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did a fine job on replacing the damaged parts. We were satisfied with the results of the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did a great job on restoring our car. Very satisfied on your work.

Customer Service - 5.0/5.0 -

Staff was very friendly and courteous.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks great. Thank you.

Likely to Recommend - 4.5/5.0 -

Depends on the difficulty of the job.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Excellent work all around. Highly recommended.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Paint matches nicely with very little orange peel. Seams line up correctly on hood. Recieved car back detailed inside, windows cleaned, and outside washed. The vw hood emblem pops off easily, not a good thing. Will eventually fall off. Repairs took quite a long time, almost 2 months for a dent in hood and cracked grille. Delay was blamed on progressive insurance company trying to pinch pennys, ordering used defective parts.

Customer Service - 4.5/5.0 -

Updates were prompt

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service! Meticulous appraisal, thanks

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

The quality of work was good, but the communication and wait times could improve.

Repair Quality - 3.5/5.0 -

Dates just kept being pushed out and the rental car expense went over what my insurance allowed. I think it could work better if you went in for an estimate, parts ordered for repairs and then schedule after receiving the parts. Just a thought...

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone I encountered was so friendly. It was so nice to see my car was detailed when I picked it up too! So awesome! Thank you all!!

My Experience - 5.0/5.0 -

Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent experience!!! I really appreciate the frequent updates!

Customer Service - 5.0/5.0 -

Excellent!

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My Experience - 5.0/5.0 -

Looks great! All employees I came in contact with were personable,kind and professional. Vehicle looks like new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Happy with my vehicle and with the kindness shown me by the front desk and employees

Customer Service - 5.0/5.0 -

I was every happy with my vehicle repair. It looked like new.The receptionist, Patricia and I can't remember the other ladies name,we're very friendly,helpful and professional. Thanks for all your expertise! Have a safe,happy July 4th!🇺🇸

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Highly recommended!

Repair Quality - 5.0/5.0 -

The paint job is perfect!

Customer Service - 5.0/5.0 -

We really liked the text updates keeping us informed of the progress. The lady at the front desk was so nice and helpful!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I picked up the car after hours last night. Thank you so much for working with me. You and the team have been very professional and provided good communication.

Customer Service - 5.0/5.0 -

Thank you so much has been great!

Returned Clean