Gerber Collision & Glass - Lexington (Va)

My Experience - 5.0/5.0 -

I was very satisfied with the workmanship performed on my Jetta.

My Experience - 5.0/5.0 -

Once again they have turned my sequoia into looking brand new!! Great communication and service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very sweet staff!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Will recommend to everyone

Repair Quality - 5.0/5.0 -

Wonderful work Fantastic Job Will tell others to have work done at GERBERS

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciated being updated frequently on the status of the repair and understood that the delay was not Gerber’s fault. The new bumper looks terrific and thank you for cleaning the Jeep up when everything was done. That’s a nice touch!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everything looks great, and everyone was nice and professional and easy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The entire experience was absolutely wonderful. I was kept informed Tuesdays & Thursdays until my car repair was completed. The work was done completely & it looked like as if the damage never happened. Thank you to the entire team for a great experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very personable staff. Repair was great & staff kept me in the loop through out the process.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks for working with me on timing and coordinating so well with the Hartford.

My Experience - 5.0/5.0 -

I was initially concerned when I was told that 2 additional brackets were required for the repair work. However, the additional cost ended up being very close to the estimate I had been given.

My Experience - 0.0/5.0 -

The fender flare was not flush to the fender and needs to be fixed. The one headlight was replaced that was broken and now I have one headlight that's bright and the other is yellow looking so people more than likely thin I have one high beam on and one low beam one. Amazon sells both oem headlights for $110. Why wasn't it replaced? It looks horrible. The seal around my windshield was removed when replacing my fender and wasn't replaced back like it was supposed to be. The seal is sticking away from the windshield at least 1 inch. It's is completely noticeable. The fender that was replaced has a major gap between it and the door and does not even come close to matching the way it should be. I don't understand how this workmanship is acceptable by this company! Why wouldn't they have seen this! The work they have done is by far unacceptable. I will be calling tomorrow to get this fixed. State farm is already aware of the much unsatisfactory work that has been done.

Likely to Recommend - 1.5/5.0 -

Because of limited body shops in the area

Repair Quality - 1.5/5.0 -

We are unsure of how what appeared to be very minor deer damage went from 1 week in the shop and the original estimate of $2523.52 to one day short of 3 weeks and a grand total of $8098.79. In addition, Auto Owners has advised us that they have sent another payment of $271.39. How does an estimate miss by that much? We were told during this process that additional parts/work were necessary but it was never explained to us in detail throughout the process.

Customer Service - 1.5/5.0

My Experience - 5.0/5.0 -

Everyone I spoke to was very courteous and helpful. Julie even reached out to me really close to closing to give me the opportunity to pick up my car before the weekend, which was a huge help!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication was excellent and the work was done efficiently and final results were great.

Customer Service - 5.0/5.0 -

Great communication

Returned Clean

My Experience - 5.0/5.0 -

They do amazing work. We are very satisfied . Thank you Gerber Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0