Gerber Collision & Glass - Lihue

Likely to Recommend - 0.5/5.0 -

I would only recommend this place to an enemy

Repair Quality - 0.5/5.0 -

I had to take my vehicle in 3 times and the job was still not done correctly!

Customer Service - 0.5/5.0 -

Everything from communication to the work, was terrible.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes, I will definitely send friends and family to Gerber

Repair Quality - 5.0/5.0 -

Looks like new

Customer Service - 5.0/5.0 -

Staff kept me up to date

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

My rating would go higher if there were highly qualified technicians on hand.

Repair Quality - 5.0/5.0 -

Car repair and detailing met expectations.

Customer Service - 3.0/5.0 -

Car repair took longer than expected due to problems with technicians to complete repair. After several phone calls and pick up dates being changed, I began to lose credibility in the company.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Damage was repaired within 2 weeks.

Customer Service - 4.0/5.0 -

Everyone was friendly courteous and informative.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Cameron was excellent and front desk was very friendly great customer service 👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Satisfied

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Had multiple issues. Was told several times vehicle would be done by certain date and was pushed back 4 times. Was told I would be reserved a rental vehicle, called rental location and no reservation made. Requested that custom bumper not be reinstalled. Technician agreed and stated he would just leave it in truck bed. Bumper was reinstalled with crooked cut job on front damaging new bumper. Was overcharged second deductible which should have been charged to other party as it was determined I was not at fault. Fenders do not line up. Wheel well liner not completely installed missing clips. Parts left on my dash. Called today and was told I would receive return call and was never called back. Multiple times I called to check on status of vehicle was told I would be called back and never was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an amazing job and my bumper looks great. Thank You and will use this business again

Customer Service - 5.0/5.0 -

Awesome job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mahalo Gerber

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Overall satisfaction with quality of work and the staff.

Repair Quality - 5.0/5.0 -

Very polite, responsive and friendly staff. New facility.

Customer Service - 5.0/5.0 -

Very polite, responsive and friendly staff. New facility. Quick response to phone calls.