Gerber Collision & Glass - Lihue
In operation 85 years.
Gerber Collision & Glass - Lihue offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Like our previous experience with gerbe/autocraft, they failed to perform a careful finalc inspection, therefore I have to take the camry back to have the deficiency corrected.
Customer Service - 4.5/5.0 -
Very, very courteous employees. They all seem to enjoy working together. The point of contact, the boy with the earrings, short, well dressed, is an excellent point of contact. He's very knowledgeable, willing to go the extra mile to get the job done. People like him make an excellent face of your business.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You can’t always be perfect and I feel they did an excellent job and also they were very friendly and professional as well. The service was fast
Repair Quality - 5.0/5.0 -
Great service, friendly and fast
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was very satisfied with the work that was done. It did take three days longer than estimated however, I was offered a rental car to cover this extra time needed which made up for the inconvenience.
Customer Service - 4.5/5.0 -
I was very satisfied with the work that was done. It did take three days longer than estimated however, I was offered a rental car to cover this extra. Which made up for the inconvenience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Poor communication
Customer Service - 2.5/5.0 -
Poor communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
satisfied with the process. We received a thorough estimate and explanation for each repair needed for the claim. The vehicle was returned the next week.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
After the way the shop neglected protecting my new car from interior damage, I would be hesitate to recommend the shop to others.
Repair Quality - 5.0/5.0 -
The quality of the repair was totally satisfactory. The new parts were put together seamless. The shop made sure the electronic components were working properly by recalibrated twice to ensure they will continue functioning correctly.
Customer Service - 3.5/5.0 -
The shop needs improvement on communication between them and the customer. I had to initiate the phone calls in order to find out the status about if parts came in or not. It happened twice. When I called, the shop then looked into it. In addition, due to additional parts were needed, the repair cost went up. When the adjuster of my insurance company called and emailed the shop for details and photos, no response to the adjuster. Again, I had to made a call to the shop to remind them to response the adjuster.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great and friendly service! Would recommend to my friends
Likely to Recommend - 5.0/5.0 -
You can trust them to get things done, even when there’s a problem
Repair Quality - 3.5/5.0 -
Only replaced light on damaged side, now have one old and one new in a new bumper, looks odd?
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The color doesn’t match the rest of car,Also some trim wasn’t replaced
Customer Service - 2.5/5.0 -
Seems like it took a while …
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really thankful to Cameron their manager because he help me a lot with my car. And all his workers.