Gerber Collision & Glass - Little Falls
In operation 85 years.
Gerber Collision & Glass - Little Falls offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent friendly customer service. The repair work was done promptly and ahead of the time I expected. The quality of the work exceeded my expectations. Great team of employees.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent concern for the customer by the manager, Jake
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They gave me an accurate. quote and exceeded expectations in results and timing.
My Experience - 5.0/5.0 -
Liked all the updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kerri and Jake are great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Highly recommend I diffently would go back there for there services . They keep you informed on what there doing and they work around your schedule as well.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You are a top notch team from beginning to the end! You did a wonderful job on My truck I will speak well of the work you guys do!
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I have not totally looked at it but it looks very good from what I have seen
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Unless Jake is no longer there and the service improves, I would not recommend to anyone.
Repair Quality - 5.0/5.0 -
The work was done well and we are very pleased with the repair quality.
Customer Service - 2.0/5.0 -
The customer service was a joke. When I came in for an estimate, I was told they could get us in right away. When I called a week or two later to schedule, it was explained that they could get us in right away but that the parts wouldn’t be there and that it didn’t pay to leave our vehicle there until the parts were in. I appreciated Kari explaining this (as Jake told us we could get in right away). So we scheduled the appointment for almost a week later. That evening, after work hours, Jake called my cell phone to pressure me into scheduling an appointment. When I explained to him that I had already scheduled with Kari earlier in the day, he had excuses of ‘he had been gone all week’ and ‘the internet was down.’ I gave him feedback on seeming unorganized due to calling someone to pressure them into making an appointment when they already had one scheduled. When we dropped it off, they didn’t think the parts were in yet. Disappointing. Both Jake and Kari explained that we would receive update calls “every Tuesday and Thursday.” I clarified that it was currently Wednesday and that I would be expecting an update call the next day, being it would be a Thursday. They both assured me that I would receive a call. Thursday came and went, without an update call. I had to call on Friday to get an update. Kari had no idea what the update was because Jake doesn’t tell her. So she had to chase down an update. The following Tuesday, again no update call. I called on Wednesday and was met with the same story. Jake wasn’t doing his job so Kari didn’t know the update to call. I voiced my frustration to her (not at her) and commented that they sure pushed that they needed all 10s on their survey but that they were not providing 10s service. She acknowledged this and wanted to make it right. She made sure to call on Thursday with an update that she had to go out of her way to obtain, again because Jake wasn’t providing the updates. We got the call on Friday that our truck was ready to be picked up. When we picked it up, I voiced these concerns again to Jake. His lip was twitching and he got very defensive. He even went so far as to tell me that since I already voiced my concerns that there was no need to complete my survey. I let him know that I would be completing the survey as his bosses needed to know that this store was failing in customer service. Unfortunately, this store has a bad reputation in the community due to their customer service and Jake specifically. I should mention that we also had a friend with the same issues just before we brought our vehicle there and learned that this was the norm.