Gerber Collision & Glass - Little Falls

My Experience - 5.0/5.0 -

Jake and Keri were great to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional.

Customer Service - 5.0/5.0 -

Jake and Keri were great to work with.

Returned Clean

My Experience - 5.0/5.0 -

Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent service. Loved the cup of coffee, too. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

Great job and the people were great to work with! Would totally recommend them for repairs.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They wanted to please.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went smooth. No complaints. Hope I do not need their services again but if I do I’ll sure use them.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service Thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

From my experience, there are some communication and checks and balances issues. The manager was gone for training for a few days, and he told me another manager was there to fill in, which was why the supplemental claim was not submitted. When I called on Friday after not getting an update call on Thursday, the manager did not know what was happening with my Jeep. He did not know the status or if the parts were in or on my vehicle. When I picked up my jeep and was told about this survey and how they wanted 10s for everything and if it was not a 10 to talk to the manager first, I did bring up these issues, and the manager kept giving me excuses and blaming the other manager that filled in for him. I asked about checks and balances, and he said they were in place. The manager made it uncomfortable, and I paid my bill and went to go and look at the work. after I walked out, he followed me and said he would walk around with me. I would have thought he would have shown me all their work before I paid the bill. I also think if you want to improve as a team, you need to be able to hear constructive criticism and make changes to improve your team. I also had to remind them why my deductible was only $750, not $1000. There were no notes in your system letting everyone know that they could not find the right kind of rim and that you were taking that off my deductible.

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Did not get a phone call one Thursday for an update. After half of the work was done, I also had to call and remind the manager to send in supplemental claims.

My Experience - 5.0/5.0 -

Very pleased!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Really nice job on fixing expedition and in a fast turn around so thank you

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Nicest people I've dealt with in little falls in years! Glad to have a good business in town again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great company and shop.

Repair Quality - 5.0/5.0 -

They were very quick in getting my vehicle back to me before the allotted time. Its was done to perfection.

Customer Service - 5.0/5.0 -

It was excellent communication during the entire process. Willing to make the extra effort to work with my schedule.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was completed professionally and we where kept informed of the progress of the work, the vehicle looks great

Customer Service - 5.0/5.0 -

Great job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean