Gerber Collision & Glass - Mabank
In operation 85 years.
Gerber Collision & Glass - Mabank offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My back panel, that was damaged and I left with you to be fixed, is popping off.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Back panel, are that was to be repaired, is coming off. Oil have to bring it back up there which is an inconvenience to me.
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Everything was great, thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and very professional work!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for the help everyone was great !
Likely to Recommend - 4.0/5.0 -
I’m sure the timing issue isn’t the same across vehicles. So with the actual work that was done I would say yes.
Repair Quality - 5.0/5.0 -
Quality was great. It was as though nothing even happened.
Customer Service - 5.0/5.0 -
Despite timing gripes, I was kept regularly updated.
Likely to Recommend - 0.5/5.0 -
I gave a 1 because based on my experience, I could not confidently recommend this location to a friend or colleague. A repair I was initially told would take approximately two days ended up taking nearly four weeks. During that time, I received multiple changing explanations and promised completion dates that were not met. The extended delays also resulted in more than $500 in unexpected rental insurance costs for me personally. More than anything, it was the lack of accurate communication and realistic expectations throughout the process that left me so disappointed.
Repair Quality - 0.5/5.0 -
I’m extremely disappointed with my experience at Gerber Collision. My truck was brought in after another contractor damaged my tailgate, and their insurance accepted responsibility for the repair. The repair itself was fairly straightforward — the tailgate needed to be replaced. When I dropped my truck off, I was told the repair should take approximately two days. Instead, I was without my truck for nearly four weeks and repeatedly received delays and changing information about when it would be completed. While I was provided a rental vehicle, I was responsible for paying the insurance coverage on that rental out of pocket. Because a repair I expected to take around two days stretched into nearly four weeks, I ended up paying more than $500 in rental insurance expenses that I never anticipated or wanted to incur. I’ve owned many vehicles over the years and have dealt with vehicle repairs before, but I have never experienced such a lengthy turnaround for a repair of this nature. I would really like Gerber Collision to take the lead in helping resolve the additional expense their extended repair time caused. I’m more than willing to update my review if they reach out, address the situation, and help make this right. At this point, however, I’m very disappointed with both the turnaround time and the financial impact this experience had on me.
Customer Service - 0.5/5.0 -
I would rate the customer service a 1 because throughout the nearly four-week repair process, I repeatedly received changing explanations and promises about when my truck would be ready, none of which ultimately proved accurate. Had I been given an honest and realistic timeline from the beginning, I could have made different arrangements with my rental and avoided more than $500 in insurance costs. Instead, I continued paying for coverage based on the expectation that my truck would be ready when I was told it would be. The lack of clear, accurate communication and the constant runaround was by far the most frustrating part of this experience.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Took 2 weeks longer than told when vehicle dropped off. Some trash in new paint. Now find polishing or cutting compound dust all over the interior of my truck. Now its stuck to everything. Cant just be blown out.
Customer Service - 4.0/5.0 -
Girls upfront were friendly.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I would say I was satisfied with the repairs, but the shop had many issues through the process. Bringing in my vehicle was fast, despite no internet at the shop for them to give me an estimate that day. After that I received 3 changed pickup dates. I was told there was staffing issues because someone quit and one of my keys was lost. It was replaced but it felt like the shop was scared to contact me and waited to get my other key, prolonging the repair process. When I went to pick up my car, there were a few rivets missing around the wheels and they were still waiting on my front license plate bracket, of which I still have not been called to receive. So my front plate is resting on my dash. The service at this shop would not make me come back or recommend to anyone. Could do a lot better at communicating with customers.
Customer Service - 1.5/5.0 -
Not what I was expecting
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not happy with Gerber. Only went to this shop because of insurance
Repair Quality - 0.5/5.0 -
My car has to be sent to another Gerber shop due to very poor workmanship. I’m still waiting to get my car back in so it can be repaired for the 4th time.
Customer Service - 2.0/5.0 -
I kept having to point out the obvious issues and it was treated with no urgency
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am having a right rear turn signal failure. My damage was in the left. Any idea how to fix that?
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and they did a great job.
Customer Service - 5.0/5.0 -
I was greeted every time I spoke to them, treated like family, and communication was easy start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
If time is not an issue, workmanship was excellent. This was our only car &delays cost us over $400 extra in rental fees over what our insurance would pay.
Repair Quality - 4.5/5.0 -
Workmanship was excellent
Customer Service - 2.5/5.0 -
Too many delays caused by employee issues. Toward the end updates we're not sent. I had to keep calling to find out status