Gerber Collision & Glass - Madison/Beltline Hwy.

My Experience - 5.0/5.0 -

Front desk gals very helpful. Repairs & paint looks great. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone took care of what I needed. Girls at front desk very helpful. Car nicely done.

Customer Service - 5.0/5.0 -

Everything was taken care of. Thank you to technician who completed.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Liz and everyone else involved were great! You guys made this stressful experience stress-free and were super quick about it too! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Liz and everyone was great and professional. The car looks better than I expected and they were quicker than expected!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a fantastic job and very quick I’m so happy thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a amazing job

Customer Service - 5.0/5.0 -

Very polite

Returned Clean

Likely to Recommend - 4.0/5.0 -

For body repair yes for auto repair maybe would think a bit more about it.

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely happy with my experience!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The staff was very pleasant and efficient.

My Experience - 0.0/5.0 -

I understand that the use of recycled glass and materials is good however remove the previous owners stickers from said materials. Also missed a spot on my vehicle that was damaged but didn’t fix.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Liz was great to work with. She kept me updated as my vehicle got closer to completion. Thanks again Liz!!

Likely to Recommend - 5.0/5.0 -

Great job, and handled very professionally.

Repair Quality - 4.5/5.0 -

The calibration process seemed very lengthy .

Customer Service - 5.0/5.0 -

I thought Liz did a great job keeping me informed.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The front desk and Mikayla were great! Thank you for a very painless experience and taking care of insurance and car rental return. I had a co-worker with me when I picked up the car and he was very impressed with how smooth the process was. 👏

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

A couple areas I need to have checked. I picked up my car and then have been on vacation. After I picked up my car I noticed two circle areas of concern that either need to be buffed or checked.

Customer Service - 5.0/5.0 -

Very good communication!

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

No issues it’s the actual repairs. All dents fixed and car looks great. Issues with initial estimate and schedule. Original call sent me to one location for pictures and estimates. Had an out of state Gerber call me and ask if I was ok with getting repairs out of state and gave me a drop off date. They said the local Location would call me to confirm details. I didn’t not receive a call from the local location. I contacted local location on day of drop off to confirm what I needed to do. They said it was weird that I got that call from a different location and scheduled a date for me to drop it off at their location for local repairs. A couple days prior to the drop off date I contacted my insurance to make sure that they had everything lined up. They said they did not have pictures or an estimate and nothing was approved. I called the local location and they said they needed to take more pictures and then would send an estimate to the insurance company. I dropped the car off and got a rental car. Later I found out the my insurance company would take up to a week to approve the claim and that work would not start until it was approved. I ended up have a rental car prior to getting the insurance approval and having to pay out of pocket for the time between drop off and insurance approval. I don’t know what happened between the initial pictures and estimates, the local company scheduling me for repairs and then needing more pictures, and then the local company having the car for the time between the additional pictures and the insurance authorization. I wish they could have just took the additional picture and then I kept the car until approvals were obtain and the work could start. This would have saved me several hundred dollars in uncovered rental car fees.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Nice work

Repair Quality - 5.0/5.0 -

Your workers were kind and friendly.

Customer Service - 5.0/5.0 -

Customer services were great.

Returned Clean

My Experience - 0.0/5.0 -

When I picked up my car, there was a used Gatorade bottle that was left in the cup holder. I found that unsanitary and unprofessional.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

I was originally not entirely satisfied due to a concern I had about someone leaving a used Gatorade bottle in my car, but then Joshua contacted me and sincerely apologized for the issue. No remedy was needed, but I truly appreciated the call to follow up on my concern. It shows that you care about what customers are saying. Thank you.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

On the surface the car looks like the accident never happened, a very good experience.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0