Gerber Collision & Glass - Marion (Ar)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I got daily updates on the progress. They were very informative about the process. Have used them before in the past, was very impressed with the workmanship.

Customer Service - 5.0/5.0 -

Customer service is excellent.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would never recommend that service to anyone

Repair Quality - 0.5/5.0 -

I have been come to this place and bringing my vehicles there for years. I have never had an issue until now and you guys repeatedly said that it was supposed to be taken care of but it was not taken care of properly. I will never ever bring my vehicles there every again. Because I was very very disappointed with quality of the work that was done and the part that was fixed is still hanging.

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect

Customer Service - 5.0/5.0 -

Timely and professional

Returned Clean

My Experience - 5.0/5.0 -

Excellent service very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job well done!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks really good couldn’t ever tell it was even damaged.

Customer Service - 5.0/5.0 -

Real nice

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was fast and perfect

Customer Service - 5.0/5.0 -

People were very friendly and professional

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

The repairs took too long. I say that because I brought the same vehicle in before with more extensive damage and it didn't take as long. I wasn't provided any status updates on the progress of the repairs. I had to call for updates. I was told two different completion dates. Repair updates used to be texted. I was told there was a code appearing on my dash that would require more work and I would have to pay for the work. When I took my vehicle in there weren't any codes on my dash. If I took my car in and there weren't any codes appearing on the dash, Gerber should be responsible. Eventually, the service person determined it was my collision alert light that illuminates when my car turns on. My concern is that he wanted to charge me for an issue that didn't exist. And if there was an issue it was caused by Gerber. My interior was dirty with footprints and my undercarriage was splattered with mud. I washed my vehicle before I took it to be repaired. The quality of service and honesty has gotten bad to me. I won't be using Gerber again.

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff were friendly and helpful. Repair was done well. I appreciated how you worked with insurance so that the process was very simple and straightforward.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All good.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I dropped off my Jeep on Tuesday, April 7th and was told it would take no more than 10 business days. 19 days later I was finally able to pick it up. I had to rebook our family vacation because of this and lost a lot of sleep wondering why it was taking so long to fix my car. Then a sudden name change of this company with no explanation was pretty unprofessional as well.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0