Gerber Collision & Glass - Milwaukie (Or)
In operation 85 years, 10 years at this location.
Gerber Collision & Glass - Milwaukie offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My truck looks better than when I bought it. The whole side that was repaired looks brand new. I'm very happy with Gerber and I recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
It wasn't you guys, my insurance company didn't allow you to repai all of the accident damage.
My Experience - 5.0/5.0 -
Everything went well except for the receptionist. She gave off an unwelcome feeling along with a "why are you here, again!" Attitude. Other than that thanks Gerber!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The receptionist was not courteous.
Customer Service - 3.0/5.0 -
Gigi was very professional and helpful. Unfortunately the receptionist provided terrible customer service.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication was lacking. I would call for updates as to my cars status and the receptionist had no idea. Would have to wait 24-48 hours for Gigi to call me. Were told about ten days ago our car was almost read and then because of a paint delay, was delayed until yesterday. Did not deliver on time on the 26 days estimate for repairs which already seemed way too long. The work on the vehicle seems fine at this point. There's no reason you cant have a status board that the receptionist can glance at to give us updates though. That's basic stuff. Will not come back. Would not recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Above and beyond the call of duty re: Mike
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
GG was great and kept me informed of progress throughout the process
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Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair work is fine but the costumer service throughout the experience was terrible! I had to initiate all communication and it was a week over the original time frame given to me.
Likely to Recommend - 0.5/5.0 -
Nope! Dealership recommended to me and I will def let them know about my experience since its switched from J and M
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0 -
The first week I had to initiate all communication. After that, once I complained it was better but upon check out, no one reviewed repair, looked over my car but rather handed me papers processed payment and that was that