Gerber Collision & Glass - Minocqua

4.9 (1,513reviews)
99%
7661 Hwy 51 S,  Minocqua,  WI  54548

Gerber Collision & Glass - Rhinelander offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,513)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for clear, proactive communication throughout the repair process, including timely texts and phone updates. Timeliness is a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior vehicle cleaning at pickup is frequently highlighted as a delightful bonus. A few customers noted opportunities for improvement in proactive communication detail during delays and part-ordering coordination, as mentioned directly in their feedback. Overall, the overwhelming sentiment reflects a professional, customer-focused experience that earns strong loyalty and referrals.
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"... assembly. When I came to pick it up I can tell you there is no way to tell anything was ever damaged! Thank you so much!" Read more
"Outstanding communication! Outstanding workmanship. Outstanding speed of getting the car done!"
"Everything was done perfectly and super professionally. Its the best body repair shop which Ive ever had ..." Read more
"Great job! Top quality repair. I couldnt be more satisfied. And the spotless interior was a nice surprise extra ..." Read more
"... vehicles repair was completed ahead of schedule. The repair was perfect. I was treated like a friend, not just a customer. What more can I say This was ..." Read more
"I was told 2 wks and it was done in 4 days."
"job completed as advertised, on time and looked as if it came off the show floor - many thanks"
"Car was ready, a week ahead of scheduled completion date"
"It was done exactly when I was told it would be. I needed it to be done at a certain time, and they ..." Read more
"... They were very patient and flexible in helping me. My vehicles repair was completed ahead of schedule. The repair was perfect. I was treated like a friend, ..." Read more
"Outstanding communication! Outstanding workmanship. Outstanding speed of getting the car done!"
"Friendly staff, outstanding results on the repair. Very good communication regarding timeline for completion. Was very nice that when we picked up our truck it ..." Read more
"Communication was clear from beginning to end! You made everything go smoothly. Your arranging the ..." Read more
"Had to call several times for updates. Nothing was kept until to date on the notifications ..." Read more
"Such a smooth transaction dealing with Gerber. They explained what to expect at every step. I couldnt have been happier."

My Experience

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I like how professional they are about their work. They take pride in their job.

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Good job

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The people I talked with each time were friendly and professional and knew what they were doing. But, when I asked about if they would look at or had addressed the problem the auto feature for the headlight, they appeared ignorant of the problem though I had called about it before dropping it off and mentioned it again when I dropped the car off. They assured me that they would look at it. When I was called to pick it up again they said that they didn't realize there was a problem with the auto feature. Just seemed like there was a breakdown in communication. The auto feature was working when car was picked up so I am very happy with Gerber.

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My Experience

John and his entire staff/team are EXCEPTIONAL and we would recommend them to anyone (which we already do). Gerbers body work and repairs is excellent, and we have always been completely satisfied with everyone at Gerbers from start (estimate) to finish (completion of work). Thank you for great customer service!!

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While completely satisfied with the repair, with whoever delivers their parts made a mistake twice, with one time wheels got lost and a second time mispackaged wheels. That was two weeks extra I was stuck in here. However, that being said the repairs were done very well

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Very pleased!

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Thanks for fitting me in your schedule at a busy time of the year.

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Service was great! Repair was fast & prefect! Detail was wonderful! Thank you!!

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Very happy work was done quickly Detailed prefect insurance process was no problem thank you!!!

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Very goid

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