Gerber Collision & Glass - Monroe (Wi)
In operation 81 years, 8 years at this location.
Gerber Collision & Glass - Monroe (WI) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, great customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Gordee did an amazing job on my car ! It looks brand new again . He has always done such great work for us :)
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Liked the weekly call. Very happy with car repair. Thought price was reasonable.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very much appreciated the updates so I didn't have to wonder how the repairs were progressing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great!
Customer Service - 5.0/5.0 -
Very satisfied with communication and work completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The door is improperly reattached and I need to return it to be done correctly, as air leaks and it makes a lot of noise. With a major snowstorm coming, this is more inconvenient than it normally would be.
Likely to Recommend - 5.0/5.0 -
I've had repairs done there before and have always been happy.
Repair Quality - 4.5/5.0 -
In addition to the door not being adjusted correctly and air getting in, making a lot of noise when driving, even in town at slow speeds, today we realized the window was not re-adjusted to automatically go up and down like it should. Those are final details that should have been done before turning the car back over to me. Now I have to take the car back to the shop to have the door hinges adjusted. I was told over the phone how to fix the window issue myself. Details matter.
Customer Service - 4.5/5.0 -
Again, the door was not adjusted correctly and air is getting in and the window was not re-adjusted to automatically go up and down like it should. Those both should have been done before turning the car back over to me. Now I have to take the car back to the shop. I was told over the phone how to fix the window issue myself, but that shouldn't be my job. Megan and Frank are both very nice and all staff are pleasant to work with, so the customer service is great. Maybe just the actual repair service needs some fine-tuning...?
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good experience, great work done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
only issue I had was the fact they told me 3 days to complete repair. It actually took a week, BUT, they got me a rental car at their expense for the remainder of the time!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
12/2/24 vehicle dropped off for repair. Original estimated date of completion 1/8/25. Vehicle finally done on 1/28/25 after several completion date push back texts (including being told the tech working on it was on vacation for a week). Picked vehicle up on 1/28, drove off the lot, hybrid battery light came on.....went back to Gerber. Gerber kept vehicle overnight, we were told the next day that WE would have to take it a Toyota dealership as they didn't know what was wrong with it and insurance wouldn't cover the cost of diagnostics because it was too close to "totaled out" amount after body repair work. Took it to dealership and paid, out of pocket, for a new hybrid battery, $4,000 to repair vehicle for a not-at-fault accident. Gerber should have either realized that the hybrid battery on a 2006 would not be able to withstand 2 months of sitting without being charged and totaled out the vehicle to begin with, or taken precautions to keep the battery charged while vehicle was in their care, neither of which was done.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It was washed
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great service nice people!