Gerber Collision & Glass - Monroe (Wi)
In operation 81 years, 8 years at this location.
Gerber Collision & Glass - Monroe (WI) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful staff
Customer Service - 5.0/5.0 -
Always able to help and answer questions immediately.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Car was initially rescheduled for a month due to being backlogged. I am fine with that, but I had to call and be told this, had I dropped it off, it would have just sat. So we booked it out month, I got the call confirming my drop off (dropping on a Sunday night for Monday repairs) was advised a week for repairs at time of estimate. Vehicle repairs did not start until Thursday, and done on Wednesday..(hmm, 5 days/1 week) making it go over the weekend ,with out a vehicle, and was told the delay had no baring on ECD..but if it was started on time, I could have had it back before the weekend based on the 1 week ECD. We were ready to be without a vehicle and make it work for the week.. but not over the weekend. I was also told that the initial delay/push out was because we were only repairing part of the damage, they could not repair it timely and would need to be pushed out. That did not make sense, if you are repairing LESS, then why would it take more time to repair? .. I work in auto insurance, so I know the possibility of delays..but Open and honest communication is key. I was not going to do a survey, but since you continue to call and text me every single day, I have no choice but to fill it out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new
Customer Service - 5.0/5.0 -
Very nice
My Experience - 5.0/5.0 -
I was pleased with the way your company took care of me. Also the way you keep me up to date on the progress of the work being done on my truck.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work. Thanks
Customer Service - 5.0/5.0 -
Good people. Thanks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Really appreciated the phone call and text messages Updates and also their help to get in quickly to get it fixed.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The folks there at Gerber did an EXCELLANT job on the repair,, everything was 100 % +++, and our contact people there in the office truly went the extra mile to help us navigate through everything. It was a blessing to do business with such great professionals, who were also just really good people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These folks covered it all with professionalism and a true friendly smile. I would highly recommend them to EVERYONE, and personally would like to thank them for "going the extra mile" for us. Completely satisfied, and somehow the whole experience seemed to just underscore the notion that there are still people wjo care, and will rise above the normal everyday duties to a higher place. thank you all
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice work! My car looks great! I highly recommend them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly did excellent work highly recommend
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great experience. Would recommend Gerber to anyone.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Have a check engine light on. It came on a day after I got my vehicle back.
Customer Service - 4.5/5.0 -
Have a check engine light on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good work super happy
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Frank and Vern were awesome, kept me updated throughout the process