Gerber Collision & Glass - Nashville/Donelson

Likely to Recommend - 2.0/5.0

Repair Quality - 1.0/5.0 -

I have to take it back. The bumper wasn’t sealed totally on one side.

Customer Service - 2.0/5.0 -

I would give it a 10 if I didn’t need to bring

My Experience - 5.0/5.0 -

Everyone was great! Very kind, informative and helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer Service with quick and convenient repair time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They were great at keeping me up to date and staying transparent about changes and costs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great people great experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Loved receiving texts of the progress and ETA. They were so friendly, helpful and fast! Would defiantly use them again and recommend them!

My Experience - 5.0/5.0 -

Excellent customer service makes an otherwise difficult interaction become pleasant. I appreciated the prompt follow-up, as well as the speedy and proficient work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like new

Customer Service - 5.0/5.0 -

Proactive communication, friendly staff. Clear dedication to excellent customer satisfaction.

My Experience - 0.0/5.0 -

I'm disappointed with the repairs. You did not tell me about my front bumper not fitting proper. I had to bring it up. You gave excuses why it did not fit. The repairs were in the quote. I don't like this. Not being totally honest with your customers. I will make All State know about the car not being repaired right. Your company did good with customer service but that's not why I was there. AllState recommended your company to do a good job. Thanks, A disappointed customer. James D Williams

My Experience - 5.0/5.0 -

The service was wonderful and the repairs were done so much faster than I would have ever thought. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will let everyone know whst a great place this is

Repair Quality - 5.0/5.0 -

Awesome service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

See answer to previous question.

Customer Service - 2.5/5.0 -

The work was done promptly, however, when I picked up my car, there were 2 issues. First, the driver’s window button had not been properly re-programmed. This was not a huge deal, and I returned to the shop and they immediately fixed it. The second issues was larger. There is something wrong with the interior panel on the front driver’s door, and it is loose on one side, leaving a gap where you can see into the interior of the door. I notified the shop, who said they are ordering a part and will call me to fix it when it comes in. When this happens, my satisfaction score will be a 9.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

From the time I met Candi I knew I would be able to trust her. Never have I ever received such on time follow up on my vehicle. She did a fantastic job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Candi kept me informed everyday I was really empressed with her

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0