Gerber Collision & Glass - Oklahoma City/Memorial

Likely to Recommend - 3.5/5.0 -

Pretty likely

Repair Quality - 3.5/5.0 -

Car was released (great, as safe to drive) with missing part. Called Statefarm to ensure claim to remain open until part in and secured to car.

Customer Service - 4.0/5.0 -

Tech would call and leave message indicating call next day, but next call would be a week or more later.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

The repairs were completed as requested but my door locks were working when I dropped off the car and not working when I got my car back. Because of this, I will NOT use your company again for future repairs.

Customer Service - 1.0/5.0 -

I do not appreciate the attitude of the person that conversed with me. She was polite, yes. But she never once apologized or took any responsibility for multiple misunderstandings or for the new issues with the locks

My Experience - 5.0/5.0 -

I love how fast the work was done

Likely to Recommend - 4.0/5.0 -

Repairs were completed and on top of that the car was cleaned inside and out.

Repair Quality - 5.0/5.0 -

Fast and friendly service and done on time.

Customer Service - 4.0/5.0 -

Professional and friendly staff.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

Once the vehicle was received by the shop everything went well. Scheduling was a different story. After waiting two weeks for them to call, I finally called to schedule. Then a week later the person doing scheduling called to schedule without noticing it had been scheduled. After a claims assignment it shouldn’t take 3 weeks to hear from someone!

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0 -

Will never recommend

Repair Quality - 0.5/5.0 -

Received my car a total mess. Didn’t even clean up after themselves.

Customer Service - 0.5/5.0 -

When addressing the lack of service, I was brushed off

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I thought Jackson did an amazing job keeping me informed and following through on what we talked about. Workmanship looks great too. Really happy with the results.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Vehicle repairs look great. Thank you

Likely to Recommend - 5.0/5.0 -

The repair spot looks great. Very satisfied

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Of course I would

Repair Quality - 5.0/5.0 -

I’m so happy to have finally gotten my vehicle back after two years of waiting and Struggling to pay my payments you guys were very patient with me and I really appreciate it

Customer Service - 5.0/5.0 -

Great job on repairs I can’t tell my vehicle was in a accident paint job is Magnificent.

Returned Clean

My Experience - 5.0/5.0 -

Matt is very helpful, Very friendly. Absolutely recommend him.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Wouldn’t send anyone here. Our brand new car is a shell of what it was. Thanks gang

Repair Quality - 1.5/5.0 -

My wife picked our car up after body work from an accident. No one walked her through repairs. She was just given keys and told car was our front. Non ford/Lincoln winshield used for repair and all sensors and displays in winshield no longer work properly (they did when car was dropped off). Part of repair was cutting off a section of the roof. Seam when this was “fixed” still evident. Vehicle excessively noisy now. Persistent rattling from roof. Dirty finger prints left on fabric of what was a brand new car with less than 15k miles. Took back. They “fixed” the rattling which is still present. Said they should have used Lincoln winshield. Can’t believe they didn’t check the sensors or that they would leave the car in the condition it was in. We will see if they ever get us the right winshield and perhaps slightly redeem an other wise lack luster and lazy repair job

Customer Service - 0.5/5.0 -

See above

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Service was great, quick repair and met the expected completion time. My only recommendation would be to either correct or discontinue the auto text as they are not accurate. I nearly had a heart attack when I got a text telling my My repair would be done in three weeks when I was originally told it would be 1 to 1 1/2 weeks. Upon calling I learned that the auto text was incorrect and my vehicle was completed within one week. In the end it was a good outcome but frustrating with the miscommunicated timeline.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

And they got it fixed a lot sooner than expected.

My Experience - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All aspects of this experience was good but the communication was exceptional.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean