Gerber Collision & Glass - Panama City/23rd St.

4.8 (96reviews)
97%
2625 W. 23rd. St,  Panama City,  FL  32405
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In operation 85 years.

Gerber Collision & Glass - Panama City/23rd St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (96)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, top-notch, and exceeding expectations. Many highlighted the staff's friendly, professional, and courteous demeanor throughout the repair process. Communication was a standout strength, with customers appreciating regular status updates and being kept informed at every stage. Several customers noted their vehicles were completed ahead of schedule or faster than anticipated, reflecting strong timeliness. A few customers, per their own comments, noted occasional delays due to parts or unforeseen damage, and one raised concerns about repair accuracy. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... everyone was friendly, professional, and helpful, and the quality of the work was excellent. Everything was handled smoothly, and I couldnt have ..." Read more
"I am very pleased with the work that was done. You cannot tell that the car had been damaged. I truly appreciate that you cleaned and detailed ..." Read more
"Complete list: Wrong fender liner, wrong shock, alignment is off , pulling to the right, steering wheel is slightly ..." Read more
"... repairs several times a week. the work was well done..you cannot see where the repairs were made. good job all the way around" Read more
"Paint work was superb, match was fantastic, all body lines even and matching other side of car. ..." Read more
"... repairs were estimated to be fixed from 2-3 weeks and they got it done in a week and a half!! Im very happy with the results and how the staff ..." Read more
"... notch. Very professional and provided regular updates. They finished ahead of schedule. 10 out of our 10." Read more
"Work was done earlier than expected and turned out beautifully"
"Repairs took longer than expected, but I understand it was due to delay in getting some of the parts."
"It took longer than expected due to unforeseen damage to the truck."
"Updated me every other day. Great communication."
"Extremely efficient, the staff was very friendly and communicative on progress. Initially my repairs were estimated to be fixed ..." Read more
"Could not get service rep to call me back over two days to answer a simple question."

My Experience

I really liked that they kept me updated twice a week. I never had to call then to see how its going. He told me every detail of what they were doing. The car looks great. Doesn't look like anything hit it at all. I'm very happy with. I would use them again if I ever needed body work again. Their work is a high 10++

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a great job. We were completely satisfied with your work and timely finishing of the work. Thank you so much. We will be recommending you to others and using you again. Again thank you šŸ˜Š so much. The Mills

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an excellent job and also had it finished on schedule.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I won't take my cars anywhere else for body work because they do quality work and keep very good communication with me.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very impressive work and also with the customer service. Many thanks to all the office staff, specially with Jeff, he kept me up informed all the way through the process. Thank you lšŸ‘

Likely to Recommend

Very confident that the shop is top one of the best.

Repair Quality

Great customer service. Mr. James made the process of getting the job right. He kept me informed of the progress of the vehicle. Great place to do business.

Customer Service

Great customer service. Mr. James made the process of getting the job right. He kept me informed of the progress of the vehicle. Great place to do business.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work was done earlier than expected and turned out beautifully

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dennis and the GM Jessica were communicative, knowledgeable and helpful during our entire experience with Gerber. The updates, professionalism and timeliness of the work done were commendable. I would highly recommend Dennis, Jessica and the entire team at Gerber for any collision work needed!

Likely to Recommend

Would recommend without reservation.

Repair Quality

Customer Service

Couldn't be happier with the service, customer service and professionalism of Gerber on 23rd st. Dennis was amazing as our point of contact and the Gm Jessica was communicative, kind and knowledgeable. Great experience, would highly recommend Gerber to anyone.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Really appreciated the status updates twice a week and overall customer service. Will Definitely be back!

Likely to Recommend

Iā€™m extremely happy with the service and the repairs. I highly recommend Gerber Collision to anyone needing quality work and outstanding customer service!

Repair Quality

I couldnā€™t be happier with my car repairs!

Customer Service

I had a great experience with Gerber Collision! From start to finish, everyone was friendly, professional, and helpful, and the quality of the work was excellent. Everything was handled smoothly, and I couldnā€™t have asked for a better experience.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The quality of the repairs was very good. I appreciate the professionalism that was given by the staff there. I only have one complaint and that is when I got my car back, I noticed a tear inside the passenger door near the window. It was not there when I dropped the car off to be serviced.

Customer Service

Staff was very friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was extremely friendly and thorough which we appreciate so much. Our car is driving perfectly and there has been no problems at all. Thank you guys!

Likely to Recommend

Repair Quality

Paint matches perfectly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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