Gerber Collision & Glass - Pensacola
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Pensacola offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The job was neat, clean and It was a job well done, I will recommend this shop to any one very perfessional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I put a 1 but its actually a 0 I would never recommend this shop to anyone
Customer Service - 0.5/5.0 -
Bryan couldn't predict anything. He wasted my time multiple times as he could not estimate the proper time and going back almost 7 times to get them to redo poor quality work beyan seemed very insincere about his responses to wasting my time as if there was no real importance to him of the quality of the work or the satisfaction of the customer.
My Experience - 5.0/5.0 -
The repair looks very professional. You did a great job. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service! Very happy with the repairs made to our vehicle.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Since we pick up the car stuff was still wrong with it. The passenger front door wasn't put on or wasn't checked. Rain was leaking inside the car back the floorboards soaking wet. They left the car outside and managed to scratch the driver door.
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Todd and his team at Gerber Collision are first class. Quality work and quick turn around. Would not hesitate to use them again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I dropped my Jeep off for an accident I was in that involved the front end of the car/ bumper area. Everyone was very nice especially the receptionist. However, when I went to pick my Jeep up, there were multiple ZIPTIES and missing pins that fasten and secure the splash guard attached to the bumper. When I went inside and asked someone to come out, the man told me that they would not have touched that part. Until someone else came out and said well those zipties look pretty fresh. Only then did the first guy change his opinion and agree to take the jeep back. Additionally the splash guard was still cracked from damage. The guy I asked to come outside first said it was not in the estimate. It is an insurance claim and should have been properly looked over to ensure all damage was fixed. They took the Jeep back for one day and I came to pick it up. The mechanic personally apologized to me and said he didn’t not do a final check. I really appreciated the apology from him. However I find it VERY irresponsible as well as unreasonable to leave a car with zip ties and missing pins. If I had not checked it myself before leaving the first time I would have had to be back in two months when it fell off. I did not appreciate the first guy not validating my concerns until another person came out.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
First time I went to pick it up there were zip ties, missing pins, and the splash guard still had damage
Customer Service - 2.0/5.0 -
The receptionist was very nice. However I didn’t appreciate going back and forth with someone about the zip ties. At first he said they wouldn’t have done that then once someone else came out he changed his mind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and updates, very pleased w how fast my car was repaired! Thank youuuuu
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Accurate turnaround time, updates as they’re fixing it, great customer service, matched the paint so the door that wasn’t replaced matched perfectly. I thought they replaced the whole back end!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
William kept me updated daily, Samantha was very helpful in the end.
Customer Service - 5.0/5.0 -
Very satisfied with William and Samantha
Returned Clean
My Experience - 5.0/5.0 -
Yakl were great keeping me informed
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
Kept me up to date and me aware of every step
Customer Service - 5.0/5.0 -
Every one so nice pleasant and courtous
Likely to Recommend - 5.0/5.0 -
I would highly recommend Gerber Collision
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Each individual I was in contact with made the experience hassle free and made sure I was helped in a timely manner.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good customer service. Gave updates on vehicle repair with both calls and texts. Car was completed before expected date.