Gerber Collision & Glass - Pontiac

4.9 (2,075reviews)
99%
440 Deerfield Rd,  Pontiac,  IL  61764
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Gerber Collision & Glass - Pontiac offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (2,075)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, friendly and professional staff, and excellent repair work that often leaves vehicles looking brand new. Many highlight the proactive communication through texts and phone calls, keeping them informed at every stage of the repair process. Numerous customers appreciate repairs being completed ahead of schedule, with several noting early completions even during holidays. The seamless handling of rental car arrangements and insurance paperwork is frequently commended. A few customers noted areas for improvement directly from their feedback, including occasional delays beyond initial estimates, minor fit and finish issues on repaired panels, and some concerns around rental car coordination and fuel usage. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop for collision repair needs.
AI-Generated from reviews written in the last 12 months
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"... experience! The staff was friendly and professional, the body work was impeccable, and the paint job was perfection. Would definitely recommend this shop to anyone in ..." Read more
"I was impressed that they were able to restore the condition nearly imperceptibly to how it was before the damage."
"Outstanding work completed in a timely manner. Couldnt be happier with the results"
"Handled my situation with utmost care and urgency. Even with many hail damage csrs flooding the area ..." Read more
"... friendly. In a confusing time after an accident, they handled it well and professionally." Read more
"... always go above and beyond to keep you updated, and get the work done ahead of time. Our second time coming here, we're lifetime customers!" Read more
"I got updates every day. They said it would be done in 8 to 10 days but got the job done in 4."
"... repair of my car. It looks brand new. Not only that, it was finished way ahead of schedule. I couldnt be happier!!" Read more
"WAS ACTUALLY DONE BEFORE THE DATE IT WAS PROMISED AND THAT WAS OVER THE CHRISTMAS AND NEW YEAR HOLIDAY"
"Delay of the repair25days is the only complaint when I was told that I would have the car back in a week. the work ..." Read more
"Communication and updates were outstanding"
"... excellent. Also, thank you for cleaning it inside and out. I especially enjoyed the updates about the progress of the repair. If I'm in need of collision repair this shop is ..." Read more
"Staff is very professional. Really like the communication system keeping me informed through the whole process."
"The whole team was fantastic! You told me what was happening and when. Bear you promised time by days! Totally up front ..." Read more
"Communicated very well, kept me posted everyday on the progress of my truck. Did an amazing job on the repair"

My Experience

Likely to Recommend

Repair Quality

Thanks for taking care of total clean.

Customer Service

Thanks for taking care of total clean.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Perfect now but had to wait an extra day for door to be set correctly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is about the second or third time we’ve had our vehicles to Gerber and as before they do an excellent job I have recommended them to my family and friends. They do such a good job. They’re very kind and caring and helpful all the way from Robin at the front desk through Matt to all the staff. They kept me updated every step of the way when they had my car and as they were progressing thru the repair. I certainly recommend them to anyone who needs some work done on their car.

My Experience

Good job

Likely to Recommend

Did good job

Repair Quality

Very satisfied

Customer Service

Friendly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Delay of the repair(25days) is the only complaint when I was told that I would have the car back in a week. the work is excellent.

My Experience

My Experience

Service and communication were great. Staff friendly and helpful. Nothing to complain about.

Likely to Recommend

Repair Quality

No problems. Service good and staff nice.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend Gerber Collision!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very impressed with customer service and repair department. Everything taken care of with insurance and rental had no worries or calls to make. Also completed repairs early. Amazing!!!! Thanks to everyone. 😊

Likely to Recommend

Repair Quality

The whole staff was EXCELLENT

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Five stars! Unfortunately, a deer decided my car looked like a great place to be, but thankfully these guys came to the rescue. They made a stressful situation incredibly easy by handling the repairs, taking care of the rental car, and keeping everything hassle-free. The quality of the work was outstanding—my car looks like the deer never even existed (except in my insurance claim). On top of that, everyone there was friendly, professional, and had an awesome vibe. They actually made the whole experience enjoyable, which is saying a lot after an unexpected wildlife encounter. Huge thanks to the team! I’d definitely recommend them to anyone who needs collision repairs… hopefully under less “deer-ly” circumstances. 🦌🚗

Likely to Recommend

From the moment I walked in, the staff was friendly, professional, and genuinely helpful. They kept me updated every step of the way, explained everything clearly, and got my SUV repaired faster than I expected. Great customer service and excellent work. I couldn’t be happier with the experience. Highly recommend!

Repair Quality

Fantastic job! The vehicle looks like new!

Customer Service

The staff was amazing from start to finish! Everyone was friendly, fast, and kept me informed throughout the entire repair process. They answered all my questions, made a stressful situation much easier, and did an outstanding job on my SUV. Excellent customer service and quality work. I highly recommend them!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The only issue we had was the length of time it took. We expected the parts to be ordered beforehand (at least most from the photos from insurance). Other than that, excellent service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very friendly, they took good care of me and did an excellent job with repairs.

Likely to Recommend

Repair Quality

Excellent service and overall experience! Would highly recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great repair, great & friend kk y service! Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

None

Repair Quality

All is good! Thanjs

Customer Service

All is goof

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I can't say enough good things about Gerber Collision in Pontiac, IL! Robin and the entire staff were absolutely amazing from start to finish. They kept me informed every step of the way, which really helped take the stress out of an already stressful situation. Dealing with a fender bender is never fun, but they made the repair process smooth and easy. Everyone was friendly, professional, and genuinely cared about providing great customer service. Best of all, I got my car back much quicker than I expected, and it looked fantastic! I highly recommend Gerber Collision in Pontiac. Thank you, Robin and the whole team, for making a difficult experience so much easier!

Likely to Recommend

Repair Quality

Customer Service

I can't say enough good things about Gerber Collision in Pontiac, IL! Robin and the entire staff were absolutely amazing from start to finish. They kept me informed every step of the way, which really helped take the stress out of an already stressful situation. Dealing with a fender bender is never fun, but they made the repair process smooth and easy. Everyone was friendly, professional, and genuinely cared about providing great customer service. Best of all, I got my car back much quicker than I expected, and it looked fantastic! I highly recommend Gerber Collision in Pontiac. Thank you, Robin and the whole team, for making a difficult experience so much easier!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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