Gerber Collision & Glass - Reidsville (Nc)
In operation 85 years.
Gerber Collision & Glass -Reidsville (NC) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.8/5.0 -
Everything looked, communication consistently
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 1.5/5.0 -
The repair was based and simple, but took way too long to complete. The claims process with Nationwide is a very smooth and simple one, but yet one of the employees made it very complicated and wasted time when instead, the car should’ve been repaired and done. I can see scratches on the fender and the bumper which tells me that possibly the parts are not new. The cost estimator should’ve explained that the vehicle would not be replaced with new pieces but with used ones. That is a very important piece of information to share with the owner of a vehicle who is trusting a collision shop to repair their vehicle adequately enough that the naked and I cannot spot flaws. I will not return to this repair shop for future repairs.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
I was not pleased with one of the employees. Not sure if they did not understand the process of working with Nationwide during a claim, but they caused a delay with me getting my vehicle returned.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The process was slow and required A Lot of patience. Josh and Chris were very professional . However we went to pickup the vehicle and it seeded some serious rework and the process had to be redone . After about two weeks we went to pickup the vehicle and the seal around the passenger side rear window was damaged. The part to replace it is on back order until 3 Aug. We're requesting some type of adjustment to the cost for ALL OUR INCONVENIENCE. VR Julian Brinkley 912-271-3981
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I thought the updates that were always provided was a great help. I never had to guess what was going on with my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I'm satisfied with the repair work. But not satisfied with the sanding dust left on my truck. I'm waiting to hear back, so as to get.it cleaned
Customer Service - 5.0/5.0 -
Everyone was very polite and courteous
My Experience - 5.0/5.0 -
They are a very proud company and it shows through their work. This is the second time I’ve used them and I will certainly pass on how good this company is. They also have very good customer service as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They didn’t do their job right.
Customer Service - 2.0/5.0 -
They called me when it wasn’t even ready.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very nice and I received great service on my repair. Thank you very much.
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
Extremely good work, restored to the look before the collision
Customer Service - 5.0/5.0 -
Although an item was not replaced, I completely understand, the fact that I was given update of the whole process is what did it for me, not once did I have to call in