Gerber Collision & Glass - Rogers (Ar)

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

All staff professional & courteous

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff professional & courteous

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for returning my car in a timely manner and professional service and quality. If anything else happens I'll be back again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and professional work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Mr. Rivas was very polite and professional. He went over the vehicle with me and made sure Al repairs were completed. He answered all my questions and I was happy with the results of the repairs. I will continue to use them for any repairs I might need in the future.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber Collision and Glass performed excellent Guest Relations and Service from my first contact with Brian. Brian followed the report with updates each day and was able to deliver the completed job earlier than expected. Thank you to all at Gerber Collision and Glass in Rogers, Ar. from the reception to the technicians and support team. You also gave me back a clean and detailed vehicle highlighting your work.

Likely to Recommend - 5.0/5.0 -

I recommend to everyone

Repair Quality - 5.0/5.0 -

From the beginning to the end, Brian at Gerber Collision and Glass in Rogers Ar. was my representative and he provided excellent guest services. He kept me up to date on every status and set an expectation of a finish date and even had it earlier than suggested. I would recommend Brian get. 10 rating excellent and recommend Gerber Collision to everyone

Customer Service - 5.0/5.0 -

Brian provided excellent customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Teddy kept me updated during the process of repairs!

My Experience - 5.0/5.0 -

Great job thanks.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

First off, I started at the Springdale location, where they weren’t very friendly and were not helpful at all. When I went to the Rogers location, they were much more friendly and welcoming. I’m very disappointed, especially in regards to communication. I was told it would probably be Tuesday or Thursday before everything would be done. I had to call on Friday, where I found out that my windshield was being replaced, which was not in the estimate. I was told that the estimator was at lunch and would call me after he got back. I did not hear again from them until Monday afternoon an hour before they closed and they told me my car was done. They also told me that I would hear from them if there was a major price difference between the estimate and what it cost when they started working on it. My estimate was about $2,500. The total when I picked the car up was over $8,700. They also did not fix the paint chip on the hood, even though that is one of the main things I wanted fixed. I knew that there was a high chance there would be more to fix and the price could be higher but I was never told anything. I understand that sometimes insurance won’t cover something or somethings can’t be fixed under that category, but please just communicate that.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Work done well in a timely manner. The people I dealt with were personable and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff is friendly and professional. The work was done well and on time. Thanks

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service, thank you!

My Experience - 5.0/5.0 -

Bryan Rivas was very professional and gracious. He answered all of my questions and the estimate and was completed timely and looks great. They also detailed my car! Would definitely recommend Gerber in Rogers, Arkansas!

Likely to Recommend - 5.0/5.0 -

Only at this location in Rogers, Arkansas would I recommend.

Repair Quality - 5.0/5.0 -

Bryan Rivas was very professional and explained everything to me. The front desk staff were very friendly and helpful. The work was completed timely and my car was detailed to boot! Very pleased and they helped to make the process easy and streamlined.

Customer Service - 5.0/5.0 -

Very pleased with the customer service at this location in Rogers, Arkansas.

Returned Clean

My Experience - 5.0/5.0 -

Really great work,thanks to your Employees for a really great job,friendly Staff,I was greatly pleased.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They done a great job repairing my pickup very professional and great communication.

Likely to Recommend - 1.0/5.0 -

This could change if the initial issue is resolved.

Repair Quality - 0.5/5.0 -

I brought my Subaru Crostrek in with a shattered sunroof (glass). I asked for an estimate for complete replacement of the sunroof. Not just the glass because I was advised that just replacing the glass would result in the sunroof no longer working properly due to tiny bits of glass being stuck in tracks. I was given an estimate of around $2100 to replace the entire unit. I moved forward with the repair. When I picked it up the sunroof was NOT replaced. The invoice was for $1300 and only the glass was replaced. I mentioned to the staff member who brought the car to me (I think it was Tim) that I was not happy with this. And explained why. He told me that they were very thorough in removing the shards of glass. And that there is a lifetime warranty on it and could bring it back in if there were any issues. After leaving I attempted to open the sunroof and although it did open and close the scratching of tiny bits of glass could be heard. I decided to just not use it. Last week I attempted to open the sunroof, hearing the same scratching noise, and the sunroof would not close back. I had to make several attempts before it finally closed. I request that this issue be repaired correctly. I will contact Gerber in order to get this scheduled.

Customer Service - 2.0/5.0

Returned Clean