Gerber Collision & Glass - Round Lake

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job! They communicated multiple times and kept me informed on the progress. They even got done much faster than originally estimated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great. They communicated consistently and even finished days earlier than expected.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Really good job!

Returned Clean

Likely to Recommend - 0.5/5.0 -

Does Allstate own Gerber Collision & Glass? After my experience, I honestly found myself wondering because it often felt like the insurance company's interests came before mine as the customer. I would not recommend Gerber Collision & Glass to ANYONE based on my experience. Before my rear-end accident, my vehicle drove perfectly. After the collision, it immediately began having drivability issues that were never present before. I explained these concerns to Jeremy from the very beginning and repeatedly asked that my vehicle be properly inspected and diagnosed to determine what had been affected beyond the visible damage. Instead, I felt there was very little urgency to investigate my concerns. The focus seemed to remain on repairing the visible damage while the mechanical and safety concerns I reported were pushed aside. I also felt there was reluctance to pursue supplemental estimates for important issues I raised, including concerns involving the airbag system and seatbelt restraints. Once the body repairs were finished, there was significant pressure to pick up my vehicle, including repeated calls to both me and my spouse. What made this experience even worse was receiving an email stating that it was their understanding my concerns were "pre-existing issues" and warning that trying to include unrelated damage would be considered insurance fraud. That was extremely insulting. At no point was I asking anyone to include unrelated damage. I asked for one thing from the beginning: properly inspect and diagnose my vehicle because it was no longer driving the way it had before I was rear-ended. Gerber even documented that my vehicle was not operating properly during post-repair procedures and identified diagnostic fault codes, yet I still left with a vehicle that is not operating the way it did before the accident. I continue to experience drivability issues and dashboard warning messages that did not exist before the collision. Throughout this process, I felt like Gerber was more concerned with what the insurance company was willing to approve than fully investigating and documenting the concerns I repeatedly brought to their attention. As the customer, I expected Gerber to advocate for a complete and proper repair—not make me feel like I had to fight to have my concerns taken seriously. DO NOT STEP FOOT INTO THIS SHOP unless you're prepared to document every conversation, question every decision, and potentially leave with more questions than answers. My experience was frustrating, exhausting, and incredibly disappointing. I trusted Gerber to restore my vehicle to its pre-accident condition, and I left feeling dismissed, accused instead of helped, and still driving a vehicle that has unresolved issues. I will never return to Gerber Collision & Glass, and I would never recommend this shop to my family, friends, or anyone who expects a thorough inspection, honest communication, and a repair process that puts the customer first.

Repair Quality - 0.5/5.0 -

Does Allstate own Gerber Collision & Glass? After my experience, I honestly found myself wondering because it often felt like the insurance company's interests came before mine as the customer. I would not recommend Gerber Collision & Glass to ANYONE based on my experience. Before my rear-end accident, my vehicle drove perfectly. After the collision, it immediately began having drivability issues that were never present before. I explained these concerns to Jeremy from the very beginning and repeatedly asked that my vehicle be properly inspected and diagnosed to determine what had been affected beyond the visible damage. Instead, I felt there was very little urgency to investigate my concerns. The focus seemed to remain on repairing the visible damage while the mechanical and safety concerns I reported were pushed aside. I also felt there was reluctance to pursue supplemental estimates for important issues I raised, including concerns involving the airbag system and seatbelt restraints. Once the body repairs were finished, there was significant pressure to pick up my vehicle, including repeated calls to both me and my spouse. What made this experience even worse was receiving an email stating that it was their understanding my concerns were "pre-existing issues" and warning that trying to include unrelated damage would be considered insurance fraud. That was extremely insulting. At no point was I asking anyone to include unrelated damage. I asked for one thing from the beginning: properly inspect and diagnose my vehicle because it was no longer driving the way it had before I was rear-ended. Gerber even documented that my vehicle was not operating properly during post-repair procedures and identified diagnostic fault codes, yet I still left with a vehicle that is not operating the way it did before the accident. I continue to experience drivability issues and dashboard warning messages that did not exist before the collision. Throughout this process, I felt like Gerber was more concerned with what the insurance company was willing to approve than fully investigating and documenting the concerns I repeatedly brought to their attention. As the customer, I expected Gerber to advocate for a complete and proper repair—not make me feel like I had to fight to have my concerns taken seriously. DO NOT STEP FOOT INTO THIS SHOP unless you're prepared to document every conversation, question every decision, and potentially leave with more questions than answers. My experience was frustrating, exhausting, and incredibly disappointing. I trusted Gerber to restore my vehicle to its pre-accident condition, and I left feeling dismissed, accused instead of helped, and still driving a vehicle that has unresolved issues. I will never return to Gerber Collision & Glass, and I would never recommend this shop to my family, friends, or anyone who expects a thorough inspection, honest communication, and a repair process that puts the customer first.

Customer Service - 0.5/5.0 -

Does Allstate own Gerber Collision & Glass? After my experience, I honestly found myself wondering because it often felt like the insurance company's interests came before mine as the customer. I would not recommend Gerber Collision & Glass to ANYONE based on my experience. Before my rear-end accident, my vehicle drove perfectly. After the collision, it immediately began having drivability issues that were never present before. I explained these concerns to Jeremy from the very beginning and repeatedly asked that my vehicle be properly inspected and diagnosed to determine what had been affected beyond the visible damage. Instead, I felt there was very little urgency to investigate my concerns. The focus seemed to remain on repairing the visible damage while the mechanical and safety concerns I reported were pushed aside. I also felt there was reluctance to pursue supplemental estimates for important issues I raised, including concerns involving the airbag system and seatbelt restraints. Once the body repairs were finished, there was significant pressure to pick up my vehicle, including repeated calls to both me and my spouse. What made this experience even worse was receiving an email stating that it was their understanding my concerns were "pre-existing issues" and warning that trying to include unrelated damage would be considered insurance fraud. That was extremely insulting. At no point was I asking anyone to include unrelated damage. I asked for one thing from the beginning: properly inspect and diagnose my vehicle because it was no longer driving the way it had before I was rear-ended. Gerber even documented that my vehicle was not operating properly during post-repair procedures and identified diagnostic fault codes, yet I still left with a vehicle that is not operating the way it did before the accident. I continue to experience drivability issues and dashboard warning messages that did not exist before the collision. Throughout this process, I felt like Gerber was more concerned with what the insurance company was willing to approve than fully investigating and documenting the concerns I repeatedly brought to their attention. As the customer, I expected Gerber to advocate for a complete and proper repair—not make me feel like I had to fight to have my concerns taken seriously. DO NOT STEP FOOT INTO THIS SHOP unless you're prepared to document every conversation, question every decision, and potentially leave with more questions than answers. My experience was frustrating, exhausting, and incredibly disappointing. I trusted Gerber to restore my vehicle to its pre-accident condition, and I left feeling dismissed, accused instead of helped, and still driving a vehicle that has unresolved issues. I will never return to Gerber Collision & Glass, and I would never recommend this shop to my family, friends, or anyone who expects a thorough inspection, honest communication, and a repair process that puts the customer first.

My Experience - 5.0/5.0 -

Excelente service and always keeping me updated, all the staff was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with the outcome and very happy with the service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and helpful with getting my car serviced.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

We have already been talking up on how great the service was.

Repair Quality - 5.0/5.0 -

Chantel was very professional and answered all our questions. She also kept us informed of the status of the repairs.

Customer Service - 5.0/5.0 -

Chantel was excellent and always friendly.

Returned Clean

My Experience - 5.0/5.0 -

I was very satisfied with your service!!! Thank you so much for everything.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went above and beyond expectations.

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

exelent job, fast service ,amazing ,thank you to all the gerber team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

fast and beautiful job. ⭐️⭐️⭐️⭐️⭐️

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

I am not going back next cash

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jeremy, who was in charge of my repair was fantastic, and the repairs were excellent, but the lady at the front desk was a little difficult. There were a couple times when I was right in front of her, but it took her several minutes to even acknowledge that I was standing there. I don’t have that kind of time.

Returned Clean

My Experience - 5.0/5.0 -

I would like to thank everyone for getting my jeep back to me so quickly. A special thanks to Nick for keeping me updated. You guys saved the day for my girls road trip.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I've had a couple cars fixed by this team and I couldn't be more happy. Thank you.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone I spoke with was very professional. The work was completed well and on time. I was a little annoyed to have waited until 25 minutes before your closing to find out that my car was ready. It was too late by that time to pick it up that day, so I had to wait until the next morning to pick it up, which was not as convenient.

Customer Service - 4.5/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

The car paint was not finished correctly the first time. The second time picked up the alignment on the actual bumper itself was off and had to be redone

Customer Service - 2.5/5.0 -

Neither time that I had to be there did they seem to be willing to go the extra step to finish it correctly in the first place and kept wanting to have me just drive away with the way it was

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The communication and frequent updates were amazing. The repairs were quick and look amazing. I will definitely continue using this business in the future.

Customer Service - 5.0/5.0

Returned Clean