Gerber Collision & Glass - Salem/4th Street

My Experience - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

See previous

Customer Service - 3.5/5.0 -

Was happy. Need to actually reach out to them reference two small spots I thought were wet spots from the rain when I picked up the car but appear to still be there. Aside from that, I’m extremely happy with the work.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like new and got it done …….

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Easy company to work with. They communicated through their app each step of the process. Thank you, Jay, for being responsive and finishing my car in a timely manner & professional manner.

Likely to Recommend - 5.0/5.0 -

Poor methods of communication

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

Communication is poor. I should have been called when the vehicle was completed. You all know an holiday was approaching and that the owner of the vehicle was not the driver and was not in the same location. Yet no one called, only sent a text message. I am so not pleased because I end up have to pay for the rental vehicle for 4 additional days because of you

My Experience - 0.0/5.0 -

There is a Crack in the plastic piece below the bumper that was not repaired. It was not there before the accident, but it is there now. I have pictures of the Crack of you want them. I will be calling the adjuster tomorrow about it.

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

You were supposed to order a new part for under the front bumper and call me to schedule install when it came in. It was supposed to be there in a day or two, that has been a couple of weeks and have not heard from you.

Customer Service - 2.5/5.0 -

No one has followed up on the part listed in previous box

My Experience - 0.0/5.0 -

Or the car wasn’t playing after it been in the shop for four weeks I asked him about a light on the dash they come back on instantly and that’s a parking assist light for some reason keeps coming on after a wreck by the corner. It’s normal every time I start to Vehicle and move it anyway it had dust all in the inside of it. Thank you.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

The problem was it was dirty. It had Mars all over the plate that wasn’t painted the hill assist that kept coming on is still on it. The airbag for your legs was never looked at the inside was dirty where all the dust I had to wipe it all down the job was good gaps some of the gaps a little bit tight, but I can live with them cause I know it was probably pretty hard to get it back perfect but other than what I said, you don’t have a pretty good job just when you tell when somebody tells me that they done something and they did not do It then that’s when it should be talked about and you have a wonderful evening. Thank you.

Customer Service - 3.5/5.0 -

I’ve already taken care of that part of it in the last thing this when somebody tells me they’re gonna do something please do it. That’s all I can ask. Thank you.

Returned Clean

My Experience - 5.0/5.0 -

Service was good and finished in a timely fashion

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Every thing looks good. The color matches and the body seems to be all lined up

Customer Service - 5.0/5.0 -

They keep me up to date on how the repair was progressing.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great customer service overall highly recommended

Likely to Recommend - 5.0/5.0 -

Very nice staff

Repair Quality - 5.0/5.0 -

I'm missing my shoulder strap to my car driver side I did send an email to [email protected] yesterday My phone number's 540-293-9293 My name is janique nazario so I hope to hear from him hopefully he will mail it to my house Thank you for your service

Customer Service - 5.0/5.0 -

I drove my car for a few hours the other day as far as I can tell everything seems to be doing well I charge my car everything seems to be doing well but I don't drive a lot so it will take time but as far as I can tell your people seem to be very nice thank you with the exception of losing my shoulder strap

My Experience - 5.0/5.0 -

Good job!!!! Exceeded my expectations!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professionalism at its very best

Customer Service - 4.5/5.0 -

Very good electronic communications

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 2.5/5.0 -

1- excess of metallic particles in numerous spots on paint finish, 2- trunk inside area was completely heavily dusty taking me two days to get it cleaned out, 3- seatbelts in rear were also think with dust, 4- rear deck behind back seats has blobs of caulking or adhesive permanently imbedded, 5- need advise when and how I can address item #1 above. Thanks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They showed every effort to get it right!