Gerber Collision & Glass - Salem/4th Street
In operation 85 years.
Gerber Collision & Glass - Salem/4th Street offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very happy with the quality of work and the timely completion!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car door was not painted the same shade as the rest of the car. Promised it could be fixed in 48 hours, and it has been 96 and still not fixed.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes they did a good job. I wish they could have removed the decal on my bumper. I paid a lot of money.
My Experience - 5.0/5.0 -
They did an outstanding job on my car and wheel. They were super nice in other words there consumer service was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work done on car
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Did aon on my FB with a photo of the finished work and plugged the business name in my comments there
Repair Quality - 5.0/5.0 -
Spectacular friendly service and I loved the constant text updates ! I posed on my FB of the finished work and plugged the business name in my comments
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
I took my car to the Gerber/Hudson’s shop on 4th St in Salem, VA on March 23d to have repairs done to the right front fender due to a parking lot accident in February. I just picked it up last Tuesday – MAY 5TH – a full SIX WEEKS after dropping it off. The repair work done was excellent – my EXTREME frustration is that it took six weeks to get it done – and there was absolutely no communication from the shop about why it was taking so long or any firm commitment when it would be finished!! We received not one phone call or email from anyone at the shop to update us on the status of the repairs and when we called, we got every excuse in the book why it still wasn’t ready. When we asked when it would be done, we’d get a vague “..maybe at the end of the week??” or “..maybe Monday next week” and then my wife or I would have to call again when that time passed and we’d never heard anything. The extremely slow work and the complete lack of communication has left me with a very poor view of Gerber Collision and Glass and I will not hesitate to share that opinion at any opportunity.
My Experience - 0.0/5.0 -
The repairs were unfinished and missing parts after it was “complete”.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Work was incorrect and not complete. Now have to take vehicle back to the shop again for parts to be ordered.
Customer Service - 0.5/5.0 -
Vehicles should be looked over and not missing simple things before keys are handed to customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I dealt with during my repairs were the most friendliest I have ever dealt with. The process was easy and very quick. I was teated very professional and they explained everything about the repairs. Kudos to the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm happy.
Customer Service - 5.0/5.0 -
Great! Everybody was nice!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The technician who worked on my car was not honest to share with the supervisor manager, or whoever checks over their work that he had broken at least two clips on the fender, well which did not make it stable more so on the drivers side.
Customer Service - 0.5/5.0 -
The same as the first comments