Gerber Collision & Glass - Salem/4th Street
In operation 85 years.
Gerber Collision & Glass - Salem/4th Street offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Last two weeks did not receive any communication on car status. Was fine three different dates of completion. Had to take car back as part was not completely fitted in place.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff was great during every experience
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly, helpful staff. Repairs look great. Communication was great too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great throughout the process and the work done looks great!
Customer Service - 5.0/5.0 -
Provided reliable information
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took longer to repair than I expected.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Their services were great. They communicated well throughout the process and were very efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very thorough, communicated well throughout the process and did a good job. My vehicle looks as if it were never damaged .
Customer Service - 5.0/5.0 -
The staff was very amicable and willing to help.
Likely to Recommend - 5.0/5.0 -
Would recommend to everyone
Repair Quality - 5.0/5.0 -
Fix my tailgate and was fast looks perfect Would recommend to everyone customer service was top notch .
Customer Service - 5.0/5.0 -
Fix my tailgate and was fast looks perfect Would recommend to everyone customer service was top notch .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Customer Service was pretty good. I did have to take me car back to shop due to hearing a rattle in the back corner where work was done. They looked with no result. Tech was very polite. Rattle still remained so I took upon myself to find, which I did. Where the tail light was removed, a led module was left hanging causing the rattle.
Likely to Recommend - 5.0/5.0 -
Always
Repair Quality - 5.0/5.0 -
Great service as usual.
Customer Service - 5.0/5.0 -
Always the best
Returned Clean
My Experience - 5.0/5.0 -
Car looks good & cost less than expected.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job! Quick work!
Customer Service - 5.0/5.0 -
Great Customer Service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
My Experience - 0.0/5.0 -
I dropped my vehicle off for body damage repair and there was nothing wrong with it otherwise. When I picked my vehicle up, it wouldn’t run longer than 2-3 minutes before shutting off. I asked Megan for help and she asked Jeff to take a look. Somehow, the O2 hose had come undone and the O2 sensor is bad. Jeff told me there was “no way to know” how long it had been like that. My vehicle ran fine when I dropped it off with no check engine light or engine stuttering at all. Jeff said they won’t fix it, but they can take it to a “garage down the street” and proceeded to deflect responsibility away from the garage for the mechanical problem I have now.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The voicemail left to let me know my car was ready was very basic and not thoroughly informative. There wasn't a time frame given that I could pick up my vehicle and just focused on the fact I owed money to the shop. It wasn't a friendly customer service voice as well. Other than that one thing everything else was wonderful and appreciated.