Gerber Collision & Glass - Shawnee

4.9 (784reviews)
97%
4881 N Harrison St,  Shawnee,  OK  74804
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Gerber Collision & Glass - Shawnee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (784)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that looked brand new and exceeded expectations. The team was frequently commended for professionalism, friendliness, and going above and beyond. Communication was a standout strength, with customers appreciating regular updates via texts and calls throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including attention to detail on certain repairs, cleanliness of vehicle interiors upon return, and more proactive communication regarding estimates and insurance processes. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... everything was done in a welcoming and timely manner. The repair work that was performed was exceptional." Read more
"We were worry free from the beginning to the end. The job was excellent and would recommend to anyone needing repairs."
"Were super fast! Friendly and did the job perfect 1010 couldnt even tell I was hit"
"Better attention to detail. The paint was great in most areas but there were spots that were not acceptable. Multiple plastic pieces ..." Read more
"... and they said they fixed it, but driving home the window seal came down and looks like that is what is keeping it from going back up. Also my drivers side ..." Read more
"... made this stressful experience very easy. Also, my vehicle was completely detailed, and ready early by 5 days. I would definitely recommend to anyone needing collision ..." Read more
"Very friendly got my car fixed very fast"
"I was traveling out of town and they had it ready earlier than expected. Thank you!!!"
"Kept well informed on the work and progress, and even finished ahead of schedule"
"Communication was over the top, Im very happy with the work done and it was in a timely manner. No problems ..." Read more
"Very professional company. Kept me informed with constant text updates. I also appreciate how stand behind their work with ..." Read more
"Great communication throughout the whole process. They provided detailed timelines and excellent customer ..." Read more
"The person that was assigned to me was short on communication and didn't contact the other person's insurance company which would have made ..." Read more
"Information and updates about the trucks status helped keep me informed about what was happening and what stage they were ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Very satisfied

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They always check and recheck their work and standby it if something goes wrong after the car is picked up

Customer Service

Always informed of status on repairs

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good and Quick turnaround

Customer Service

Answered all questions asked

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They took real good care of us. Let us know what was going on from time to time. And got our truck back to us in a timely manner.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I will not recommend, I will actively tell anyone that will listen to not go to your company.

Repair Quality

I’m sure you will have some sort of comment and excuse. Fact of the matter, we did not get what we were promised from the 1st Manager we spoke to. Have had our car back many times. You tired to fix it once, now you are saying it is not covered. 1. My wife was involved in a small wreck and my insurance recommended you since you were fairly close to where the accident was so Gerber Collision called and got my vehicle towed to the Shawnee office. 2. The first gentleman was we dealt with was absolutely awesome. “No issues at all, we will get your car fixed”. Seemed like a genuine person that cared. 3. You almost fixed our car. My wife came and picked it up and got a few miles down the road. Stopped and ate and noticed the front, passenger bumper was bulging out. She brought it back to your office where you said you would order the part and fix it. That is a 100 mile round trip drive to pick up a car that is not fixed. 4. We drove another 100 mile round trip to you so you could fix the bumper again when you said the part was ordered. She sat there while you supposedly fixed the car. Instead, when she got it home it was worse than we she took it in. 5. I called and sent pictures. Of course I, not you GERBER COLLISION had to follow up on the email I sent to SARAH. She sent the email to someone else that of course never got back to us. 6. Now we have to drive another 100 miles round trip for you to take advantage of my wife who does not know anything about a car. I have to work. I have to support my family. I am 100% disabled veteran, and when I get home I hurt so bad I have an implanted device to help me not feel my feet or legs. Why should I have to get on my hands and knees and try to figure out what the heck is wrong with a car that you supposedly fixed 3 times now. 7. Get your stuff together. Make this right. I cannot afford gas and times, over and over and over again.

Customer Service

1. My wife was involved in a small wreck and my insurance recommended you since you were fairly close to where the accident was so Gerber Collision called and got my vehicle towed to the Shawnee office. 2. The first gentleman was we dealt with was absolutely awesome. “No issues at all, we will get your car fixed”. Seemed like a genuine person that cared. 3. You almost fixed our car. My wife came and picked it up and got a few miles down the road. Stopped and ate and noticed the front, passenger bumper was bulging out. She brought it back to your office where you said you would order the part and fix it. That is a 100 mile round trip drive to pick up a car that is not fixed. 4. We drove another 100 mile round trip to you so you could fix the bumper again when you said the part was ordered. She sat there while you supposedly fixed the car. Instead, when she got it home it was worse than we she took it in. 5. I called and sent pictures. Of course I, not you GERBER COLLISION had to follow up on the email I sent to SARAH. She sent the email to someone else that of course never got back to us. 6. Now we have to drive another 100 miles round trip for you to take advantage of my wife who does not know anything about a car. I have to work. I have to support my family. I am 100% disabled veteran, and when I get home I hurt so bad I have an implanted device to help me not feel my feet or legs. Why should I have to get on my hands and knees and try to figure out what the heck is wrong with a car that you supposedly fixed 3 times now. 7. Get your stuff together. Make this right. I cannot afford gas and times, over and over and over again.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

There is a piece of plastic hanging from the bottom part of the car on the passenger back tire.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They communicated often, were very friendly and fast.

Customer Service

Very nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have been singing your praises

Repair Quality

The service I received was the best I ever received and I have owned auto insurance for over 50 years I would highly recommend Allstate insurance and gerber repair to everyone I know thank you

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept well informed on the work and progress, and even finished ahead of schedule

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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