Gerber Collision & Glass - Shawnee
Gerber Collision & Glass - Shawnee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
From start to finish they kept me up to date on progress, and their workmanship was just outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Very unlikely.
Repair Quality - 1.5/5.0 -
My cluster panel was in working condition when I brought my car in to Gerber for collision repair. I was told my battery was replaced, and I don’t know what brand or if it is high quality. Then, when I picked up my car, I was told the instrument cluster was not working. I had it towed to my Hyundai dealership and had to pay $1,500 to replace the cluster. I feel it was somehow damaged while at Gerber, as it had worked for the 5 months before Gerber could get to it. So I will not recommend Gerber to anyone, and I informed my AAA insurance agent about this also. I am not satisfied with that issue. The body work is satisfactory except for one little ding on the hood that I feel should have been fixed.
Customer Service - 1.5/5.0 -
Very low.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
No reason not to
Repair Quality - 5.0/5.0 -
All areas were like new condition
Customer Service - 5.0/5.0 -
Excellent workmanship
My Experience - 0.0/5.0 -
My car looks to be repaired just fine. I was displeased with the communication between the estimator and me. He never called me once until my car was ready to be picked up. I had to call to find out any information about my car. When I would talk to him he was rude and informed me that he makes calls on Tuesday’s and Thursday’s. When I told him he has never called me once he rudely told me he was behind. After the conversation about when I could pick my car up and letting him know how displeased I was with his lack of communication and that I am going to give him a bad review he got nice after that. My mom also has a car there and he is her estimator as well. She was called all the time on the status of her. I said something to him about our different experiences, and he informed that that was the difference between someone who is caught up verses some who is behind. I then let him know that my mom and I have the estimator.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Awesome service! Super nice staff, they kept me updated the entire process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was very professional. We really appreciated the text updates that we received throughout the process and are very pleased with the outcome. Our vehicle looks brand new again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very happy with the frequent contact and updates. The work was done so much quicker than I thought it would be. Thank you for a great job. The truck looks awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work performed was very good my car looks great. I am pleased with the results. Thank you.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good customer service, took good care of us and updated us in a timely manner. Definitely would recommend, our car looks brand new!
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0 -
Friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They are very speedy
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks brand new! I'm so happy with the repair and to finally, have to it fixed. The staff at my location were so welcoming and always kept me updated with my car.