Gerber Collision & Glass - Southern Pines/Sandy Av
Gerber Collision & Glass - Southern Pines/Sandy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looked better than new.
Customer Service - 5.0/5.0 -
If I could rate higher than 10 I would. Scott was incredibly communicative, easy to worry with, personable, and honest.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Better communication would have been appreciated. We called twice with no return calls and never received a text update.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very professional process.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great 👍 service!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would have a hard time recommending this shop to anyone. Again the repairs that were done were good and I feel like the techs were thorough but it was 4 weeks overdue, huge lack of communication, and I still have to take the vehicle back.
Repair Quality - 0.5/5.0 -
Repairs were great but we were originally told around 4 days and it ended up being over 4 weeks.
Customer Service - 2.5/5.0 -
Hard to get ahold of and not very responsive to messages.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Scott and the front desk staff were excellent as always
Returned Clean
Likely to Recommend - 0.5/5.0 -
Terrible experience!
Repair Quality - 0.5/5.0 -
Completely frustrated and underwhelmed! The shop had my truck for approximately 5 months. My assigned rep never called to give me updates. Zero communication throughout the process. Once the job was completed, the repairs were not correct. They still have not corrected the issues. I have elevated the issues to the operations manager multiple times. Currently, the differential is making loud popping sounds and my truck shakes. I have asked them for a week to place me in a rental so I will not be stranded. They keep giving me the “runaround “ stating the bad part is not there responsibility, but they are “working the issue”. For a company that states they give a 100% guarantee, I’m at a loss for how they define their guarantee.
Customer Service - 0.5/5.0 -
No communication... no follow up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent! Extremely easy, and quick. Very thorough. All of my questions were answered, and the technician went over my entire truck to ensure I knew exactly what was being repaired. All associates were professional and courteous, while also being personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very professional.
Repair Quality - 5.0/5.0 -
You kept me informed along the way and the work was completed in a timely manner. I liked your professionalism.
Customer Service - 5.0/5.0 -
Good communication and great service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have dealt with Overtons on more than one occasion. This is the first time however, that I’ve had to have my personal truck repaired. I was not only impressed, but very satisfied with my guy Scott! From day 1, nothing but professional advice, courtesy and respect. He’s literally the best guy on that team! Thanks Scott!
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They have worked on it 3 times and still looks terrible
Customer Service - 0.5/5.0 -
Takes too long to return calls or they don’t return calls. I had to keep calling them for status on all repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wrong part received. Did special effort to make it happen when correct part was received. Friendly staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great place! Kathy, Scott, Sandra, and Mrs. Overton and staff did a wonderful job. Thank you!!!! Highly satisfied.